In our Location, Seems the Leadership Team doesn't know what's going on at times. It's all about Paper but Can't hear Driver complaints about the Clients. Some of the Clients are Rude and Disrespectful to Drivers. Complaints go unanswered. Drivers are Overloaded with work. So Stressful.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Listening and Helping the Drivers at times. The Customer Is NOT Always Right. Too much worrying about Making A Buck. Seems like we'll never get ahead, always playing catch up.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Customer Service. Customer Service. Unanswered Emails in a timely manner. Don't try to call and Talk with someone, Usually a long wait, up to and beyond 45 minutes. The Drivers take on the Slack and make excuses.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
This job isn't for everyone but anyone can do it. There's Onsite and Offsite. There Use to be Purge Drivers/Routes but it's Forced on Route drivers and it's never an easy task. Some ares/places a Driver shouldn't go or shouldn't be doing .. but We gotta get that paper.
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