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Telvista Compagnie réclamée
Telvista is a fast-paced, innovative Global BPO (Business Process Outsourcing) company that provides comprehensive outsourcing solutions to companies around the world by helping to improve their overall operational efficiency.
We partner with various companies from diverse industries and develop outsourced BPO services tailored to match each company’s specific needs. This partnership allows our clients to focus on the core competency of their business without overburdening internal resources; it also equips our clients with competitive agility and scalability.
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This has been great job for years, when the last management changed we lost contract after contract and the one I'm on the HC went from around 500 to 70 or so. Now I don't know what the direction is.
Décrivez brièvement votre expérience globale dans votre entreprise.
Good experience for the first 15 years or so; but since we've downsized, the clients expectations have exceeded the caliber of employee we've provided.
Quelle est la meilleure partie de votre programme de rémunération?
What compensation package are you talking about?
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Leadership team are a friendly group
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
We look out for each other
Quelles sont les meilleures choses à propos de votre équipe?
We all try to take care of each other
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
We try to resolve our customers issues so they have a better experience for our client
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
They do the best they can with what is provided; but you can't provide silk from a pigs ear!
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Times have changed and living expenses have increased Dallas Texas is the most expressivist place to live in the Nation. Years with out appropriate cost of living increases impact us greatly.
Quelles sont les meilleures choses à propos de votre équipe?
For now it appears they will do anything I ask, but they are not performing the job I hired them to do. Most of them have to help the frontline take calls and not work offline for my customers.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Well according to Management it cannot be improved. We are asked to do miracles with a class of employee that doesn't care. If you cannot provide a higher pay scale it is what it is. Even when Recruiting, Training, and Production do their best.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
if I am wrong and the Head Count is at its maximum then this account is where it is supposed to be. If the Head Count is low like I perceive then we're not doing the correct process to improve it. This starts from a culture you will on hire agents from a certain price range.
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