Zipcar – The app is highly flawed: automated communications with customers are inaccurate, and communication between the app and the human beings who actually service the cars is extremely poor so that the company can for instance rent a car that is known to be disabled, leaving the customer stranded.

Zipcar Compagnie réclamée

Zipcar, the world's leading car sharing network, has operations in urban areas and college campuses throughout Austria, Canada, France, Spain, Turkey, the United Kingdom and the United States. Zipcar offers more than 50 makes and models of self-service vehicles by the hour or day to residents and businesses looking for smart, simple and convenient solutions to their urban and campus transportation needs. Lire la suite

EMPLOYÉ PARTICIPANTS: 45

TOTAL NOTATIONS: 446

PDG: Tracey Zhen

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The app is highly flawed: automated communications with customers are inaccurate, and communication between the app and the human beings who actually service the cars is extremely poor so that the company can for instance rent a car that is known to be disabled, leaving the customer stranded.

Other Employee Reviews for Zipcar

Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?

Managers have no power to determine raises, nor is there any type of formalized review system.

Décrivez brièvement votre expérience globale dans votre entreprise.

No direction at all! No growth.

Décrivez brièvement votre expérience globale dans votre entreprise.

I was able to learn about fleet operations while learning how Zipcar business works

What can this brand most improve?

Customer service is AWFUL and a complete runaround. Zipcar promised to pay for an alternate rental vehicle after I booked a cargo van for moving weekend, and I have been chasing them after since - they have been avoiding me and gaslighting me to avoid keeping their promise and I am SICK of it.

What can this brand most improve?

Customer Service. I called for help and was sent a bunch of articles I already read through. When I asked for my call to be escalated to a higher level of support, I was told I would receive an email with the pertinent information. It never came. So frustrating!

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The app is highly flawed: automated communications with customers are inaccurate, and communication between the app and the human beings who actually service the cars is extremely poor so that the company can for instance rent a car that is known to be disabled, leaving the customer stranded.

Other Employee Reviews for Zipcar

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