
The personalities that live within these people.
When the vibe and energy in the store is lively.
The good days when everyone on the staff is working together and communicating while having fun and helping every customer simultaneously.
We need better communication on the floor and more open communication between the corporate and the staff. Incentives drive the greedy, I prefer the education that comes from the analytics.
I'd prefer the experience of traveling to different locations and truly learning the business inside and out, from the moments the shoes are shaped to the point when they leave the store. Customer experience is embedded within the business model but what about the employee experience?