Hire a knowledgable team large enough to realistically complete the workload of all the locations we're expected to support. Dont force someone super knowledgable to retire because they are a year away from it and hire a temp that knows nothing.
There were inly a few of us to support several states. There really was only one employee that slacked. The rest of us went above and beyond to attempt to keep up with the constant changes, new clinics, clinic moves, upgrades, etc.
Started in the late 90's. We had great benefits, PTO, and actual bonuses. One year bonuses stopped. Treated employees as replacable robots. Found HR should have reccomended I claim medical compensation after I was forced to leave due to severe stress caused by the unrealistic expectations from mgrs
Know their job. Know their employees. Care about employees. Prioritize. I had nedical issues due to severe stress by the time I left but HR, managemebt, upper management didn't care. I was expected to work 60+ hours a week, on call 24/7 because they did not hire when people quit or retired. No comp.