Just whatever is needed for the business is key. Employees never matter, EVER!
Many felt paranoid they would be charged fees after they returned the vehicles.
More organized, less than whole day process would make candidates feel like their time was valued too.
I received "commissions" sometimes. It was very low and inconsistent. A coworker warned me, if I didn't keep a close eye on it and question it all the time, I would not get it.
Coworkers were personable for most part. Most were not hard working because they felt unappreciated as well. Many from my location were mistreated and talked at, not to in a professional manner. New manager was a beast!