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Telvista società ha sostenuto
Telvista is a fast-paced, innovative Global BPO (Business Process Outsourcing) company that provides comprehensive outsourcing solutions to companies around the world by helping to improve their overall operational efficiency.
We partner with various companies from diverse industries and develop outsourced BPO services tailored to match each company’s specific needs. This partnership allows our clients to focus on the core competency of their business without overburdening internal resources; it also equips our clients with competitive agility and scalability.
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This has been great job for years, when the last management changed we lost contract after contract and the one I'm on the HC went from around 500 to 70 or so. Now I don't know what the direction is.
Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda
Good experience for the first 15 years or so; but since we've downsized, the clients expectations have exceeded the caliber of employee we've provided.
Qual è la parte migliore del tuo compenso?
What compensation package are you talking about?
Cosa ti piace di più del team di leadership?
Leadership team are a friendly group
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
We look out for each other
Quali sono alcune delle cose migliori della tuo team?
We all try to take care of each other
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
We try to resolve our customers issues so they have a better experience for our client
Cosa ti piace di più del team di leadership?
They do the best they can with what is provided; but you can't provide silk from a pigs ear!
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
Times have changed and living expenses have increased Dallas Texas is the most expressivist place to live in the Nation. Years with out appropriate cost of living increases impact us greatly.
Quali sono alcune delle cose migliori della tuo team?
For now it appears they will do anything I ask, but they are not performing the job I hired them to do. Most of them have to help the frontline take calls and not work offline for my customers.
Che cosa sta andando male e come può essere migliorato?
Well according to Management it cannot be improved. We are asked to do miracles with a class of employee that doesn't care. If you cannot provide a higher pay scale it is what it is. Even when Recruiting, Training, and Production do their best.
Che cosa sta andando male e come può essere migliorato?
if I am wrong and the Head Count is at its maximum then this account is where it is supposed to be. If the Head Count is low like I perceive then we're not doing the correct process to improve it. This starts from a culture you will on hire agents from a certain price range.
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