USCIS is a component agency of the Department of Homeland Security. leggi di più
There are great days and bad days but overall, my experience has taught me a lot about what we do and how we can better assist each other as well as those who applied for services provided by the agency. I love seeing people get approved for their green card/attending naturalization ceremonies.
Che cosa ti rende più felice sul posto di lavoro?
When I'm not scheduled to be at the window and can catch up on files at my desk.
Cosa ti piace di più del team di leadership?
The complaining to each other and not to the management team to help resolve many issues and way the team can actually work together.
Quali sono alcune delle cose migliori della tuo team?
When we can be productive and work with each other, things run more smoothly as far as the team's responsibilities are required. I like that I can learn from both the more experienced and newer co-workers when completing tasks.
Qual è la parte migliore del tuo compenso?
I would say the TSP is the best since the agency matches 3% and adds an additional 1% every pay period. I know that I am working and saving for my retirement, the first time I've ever been able to do this as an employee.
Cosa ti è piaciuto di più del processo del colloquio lavorativo?
That it was done over the phone and I was asked several questions that pertained to difference recurring situations in the office that required my expertise and how I would handle situations. For instance what to say when an angry applicant comes to the waiting room window.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
There is a lot of office politics and back stabbing in the agency since I began a few years ago. People will complain to your supervisor rather than at least reaching out to you regarding whatever is troubling them. We could also benefit greatly if things were done right the first time.
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