Flexible and forward thinking. Uses technology to affect change.
The complaining to each other and not to the management team to help resolve many issues and way the team can actually work together.
Knowledge of the work and they stick up for the agency.
They need to think realistically about what they're asking their employees to do. Many of their ideas are impractical and difficult to implement. Being narcissistic, management will not admit its own faults. Ideas originate in top tiers and trickle downward. Employee insight is rarely accepted
Develop a sense of humility. Don't assume that just because you're in management you have all the answers. No one can.