
Executive team has no clue what is happening on the operational level.
I love my direct coworkers. You develop camaraderie when you suffer through something together, like the nonsense that this place puts you through every day.
We are underpaid as a whole, and theyre hiring new people at higher wages who are terrible at their jobs while those who are good are seeking other employment because we are not having our compensation increased fairly.
Talent has little to no actual assessment for how good someone will be at this job and seems to hire anyone off the street but at the same time, scares away the people who can do the job effectively.
From an operational POV, we just need a culture. We originally had one but several changes has brought any semblance of the Chicago workforce culture. Additionally, we are micro-managed and treated like children. The operational support teams in Chicago are horrendous at their jobs.
Better Pay, Better Culture, Better Management. Our Motto is Get Sh!t Done, but it takes 3+ months to get a basic issue addressed. We're treated like children and tenured agents are paid less than new ones for no reason other than they cant keep anyone here because everything else is awful.