Avant Employee Reviews
Out of 423 Avant employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Avant improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Avant compared to all other departments at the company. The Operations team offered the most constructive feedback, with 16% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Avant is a great company to work for but direction is not always clear.
Review from Operations Dept
What do you like best about the leadership team?
The team is very transparent
Review from Operations Dept
they are always on hand to assist if we should need them.
Accessibility, plus significant alignment across the group
Leadership is 100% committed to making Avant a great place to work and simultaneously a company you want to work with.
Review from Operations Dept
Willing to put in hard work, side-by-side with the team.
What does the leadership team need to get better at?
Transparency, defining compny goals and objectives
Communication misleading information, Direct support
Review from Customer Support Dept
They need to cultivate a better overall culture and create a one-company feeling. Transparency isn't as good as it used to be either and overall the company isn't really correlating its growth story with employee growth
Review from Operations Dept
Executive team has no clue what is happening on the operational level.
Review from Operations Dept
listen to staff advising change
What is the best part about your compensation package?
Fair, market based with a significant annual bonus opportunity,
annual bonus and health insurance
Our bonus program is generous, our healthcare plan costs are low
It's a decent comp package overall.
Unlimited PTO; Daily food stipend; unlimited snacks, coffee and beverages
Review from Finance Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I would like more money for the value I provide to the company
Review from Operations Dept
Most individual contributors are underpaid for their skills and experience
Living wages for all at the company, better raised based on reviews and no hourly salary cap for agents and managers to be compensated based on their work instead of assigning a 3 to everyone.
Comparable to industry averages. Sometimes when people move up in the company, their salary is based on their original salary adding to it, instead of paying for the position.
Still seems like a boys club - pals of the executive team get large scale promotions much more frequently than the rest of us, especially women.
What are some of the best things about your team?
They are all competent and motivated
Very collaborative team that can get things done when needed.
Review from Operations Dept
Engaged, Care about each other as people, Problem-Solvers
Sharing information and willingness to attend calls
Personalities, hardworking, loyal, intelligent, caring
What do your coworkers need to improve and how could you work together better?
I think the volume of agents we hire do not want to actually help the customers.
Review from Product Dept
The caliber of people we hire seems to be very sub par.
Review from Product Dept
Communication is extremely poor across teams and especially sites.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Again the openness and problem solving that takes place at all levels.
People are eager to help one another and get things done for the overall benefit of the company.
Review from Operations Dept
We are really curious and like solving problems
Everyone has a great attitude
The people who work here
What needs to change to make the company culture better?
Have a prayer room and respect cultures
Review from Customer Support Dept
i think the management, leadership department needs to have better training. They act more like friends than leadership. no on has the initive to take a supervisor call, there has been time when they straight up said they didn't want to take the call and had the cst on hold.
Review from Product Dept
From an operational POV, we just need a culture. We originally had one but several changes has brought any semblance of the Chicago workforce culture. Additionally, we are micro-managed and treated like children. The operational support teams in Chicago are horrendous at their jobs.
Review from Operations Dept
What did you like most about the interview process?
It was much different when I joined. It has significantly changed. I enjoy having real conversations with people about the role, company, etc.
Review from Operations Dept
it was very quickly executed
Quick turnaround between the different interviews
It was done remotely, without any hesitations. That is important to me in this current environment.
Review from Operations Dept
The people who interviewed me focused on capabilities, experience, but equally my potential.
What would you improve about your company's interview process?
Talent has little to no actual assessment for how good someone will be at this job and seems to hire anyone off the street but at the same time, scares away the people who can do the job effectively.
Review from Operations Dept
What makes you most happy at work?
Good coworkers, option to work remote and in person, good benefits, meaningful work.
Really interesting new challenges (no day is the same) + my coworkers
Given new assignments but not too often
knowing the impact I'm making every day
Review from Operations Dept
Autonomy, flexibility, predictability, compensation, fun
What's going wrong and how can it be improved?
The leadership team, the agents that get hired. there is favoritism in the development ladder opposed to getting promoted for their work.
Review from Product Dept
Better Pay, Better Culture, Better Management. Our Motto is Get Sh!t Done, but it takes 3+ months to get a basic issue addressed. We're treated like children and tenured agents are paid less than new ones for no reason other than they cant keep anyone here because everything else is awful.
Review from Operations Dept
What do you like best about your company?
The benefits (not pay) and the autonomy to do what we need to in order to get the job done
Review from Product Dept
What would you most like to see improved at your company?
Pure compensation outside of benefits is lacking, especially for lower level employees. The excuse that it meets cost of living is horrible, and should represent how we work and how much value we add to this company - which it currently does not.
Review from Product Dept