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Telvista Empresa reivindicada
Telvista is a fast-paced, innovative Global BPO (Business Process Outsourcing) company that provides comprehensive outsourcing solutions to companies around the world by helping to improve their overall operational efficiency.
We partner with various companies from diverse industries and develop outsourced BPO services tailored to match each company’s specific needs. This partnership allows our clients to focus on the core competency of their business without overburdening internal resources; it also equips our clients with competitive agility and scalability.
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This has been great job for years, when the last management changed we lost contract after contract and the one I'm on the HC went from around 500 to 70 or so. Now I don't know what the direction is.
Brevemente descreva a sua experiência na companhia.
Good experience for the first 15 years or so; but since we've downsized, the clients expectations have exceeded the caliber of employee we've provided.
Qual é a melhor parte das suas compensações?
What compensation package are you talking about?
O que você mais gosta nos lideres?
Leadership team are a friendly group
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
We look out for each other
Quais são algumas das melhores coisas da sua equipe?
We all try to take care of each other
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
We try to resolve our customers issues so they have a better experience for our client
O que você mais gosta nos lideres?
They do the best they can with what is provided; but you can't provide silk from a pigs ear!
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
Times have changed and living expenses have increased Dallas Texas is the most expressivist place to live in the Nation. Years with out appropriate cost of living increases impact us greatly.
Quais são algumas das melhores coisas da sua equipe?
For now it appears they will do anything I ask, but they are not performing the job I hired them to do. Most of them have to help the frontline take calls and not work offline for my customers.
O que está ruim e como pode melhorar?
Well according to Management it cannot be improved. We are asked to do miracles with a class of employee that doesn't care. If you cannot provide a higher pay scale it is what it is. Even when Recruiting, Training, and Production do their best.
O que está ruim e como pode melhorar?
if I am wrong and the Head Count is at its maximum then this account is where it is supposed to be. If the Head Count is low like I perceive then we're not doing the correct process to improve it. This starts from a culture you will on hire agents from a certain price range.
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