How's the leadership on the Engineering team at American Express?

Leadership is very bad with lot of incompetent people who have no real delivery experience. They just talk good and maintain relationship. No innovative thoughts, they don't challenge the status-quo. IT delivery processes are broken which slows down development time and lot of money waste. Overall productivity is very low. You can easily see that when it comes to launching a new product, Amex time to market is slowest than it's competitors. No one from leadership tries to introspect and are willing to make changes..they just are happy with their monthly paychecks and bonus.. Issues in IT Delivery 1) Except for large program, no end to end PM or architect engaged. Hence it becomes very very difficult to deliver if there are multiple teams from different LOBs are part of the project. Teams fight and escalations doesn't has ant effect as different teams have different leadership chains. Solution: Form a PMO team who should govern and co-ordinate with all teams and escalate as necessary.

Improving for now and finally seeing intelligent and relevant questions coming from the leadership and not just time and money tracking. A transformation indeed.