83
out of 100
American Express Claimed Company
"American Express is a financial services company that provides credit cards, charge cards, travel and insurance products." read more
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American Express Competitors
American Express competitors include Mastercard, Discover, Capital One, Visa and PayPal. American Express ranks 3rd in CEO Score on Comparably vs its competitors. See below how American Express compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
3rd
eNPS Rank
5th
Gender Rank
6th
Diversity Rank
4th
Product Quality
3rd
NPS Rank
3rd
Pricing Rank
4th
Customer Service
3rd
See American Express Culture vs Competitors:
- 1st
Mastercard76 / 100 - 2nd
Discover73 / 100 - 3rdAmerican Express72 / 100
- 4th
Visa72 / 100 - 5th
Capital One72 / 100 - 6th
PayPal70 / 100
American Express Competitors at a Glance
CEO Ratings Comparison
American Express' CEO Score Ranks 3rd
615 Employees at American Express rate Stephen Squeri a 79 out of 100, which ranks them 3rd below Capital One's CEO,Richard Fairbank. Last rating was today.
- 1st
Michael MiebachMastercard357 Employees at Mastercard rate Michael Miebach a 83 out of 100, which ranks them 1st out of American Express' competitors. Last rating was 14 days ago.
- 2nd
Richard FairbankCapital One80out of 100282 Employees at Capital One rate Richard Fairbank a 80 out of 100, which ranks them 2nd out of American Express' competitors. Last rating was months ago.
- 4th
Michael ShepherdDiscover79out of 100139 Employees at Discover rate Michael Shepherd a 79 out of 100, which ranks them 4th out of American Express' competitors. Last rating was months ago.
- 5th
Ryan McInerneyVisa78out of 100504 Employees at Visa rate Ryan McInerney a 78 out of 100, which ranks them 5th out of American Express' competitors. Last rating was months ago.
- 6th
Daniel SchulmanPayPal73out of 100787 Employees at PayPal rate Daniel Schulman a 73 out of 100, which ranks them 6th out of American Express' competitors. Last rating was months ago.
Product Quality Score Comparison
American Express Ranks 3rd in Product Quality Score
564 Customers rate American Express' Product Quality Score a 3.5/5, which ranks it 3rd against its competitors, below Mastercard.
NPS Comparison
American Express Ranks 3rd in Net Promoter Score
714 Customers rate American Express' Net Promoter Score a 17, which ranks it 3rd against its competitors, below Mastercard. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend American Express to a friend?”.
Pricing Score Comparison
American Express Ranks 4th in Pricing Score
503 Customers rate American Express' Pricing Score a 3.3/5, which ranks it 4th against its competitors, below PayPal.
Customer Service Comparison
American Express Ranks 3rd in Customer Service
479 Customers rate American Express' Customer Service a 3.4/5, which ranks it 3rd against its competitors, below Mastercard.
Overall Culture Score Comparison
American Express Ranks 3rd in Overall Culture Score
813 Employees rate American Express' Overall Culture a 72/100, which ranks it 3rd against its competitors, below Discover. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
American Express Ranks 5th in Employee Net Promoter Score
630 Employees rate American Express' Employee Net Promoter Score a 16, which ranks it 5th against its competitors, below Visa. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at American Express to a friend?”.
Gender Score Comparison
American Express Ranks 6th in Gender Score
78 Employees rate American Express' Gender Score a 69/100, which ranks it 6th against its competitors, below Visa. The Gender Score tracks how positively women rate their experience at American Express.
Diversity Score Comparison
American Express Ranks 4th in Diversity Score
98 Employees rate American Express' Diversity Score a 69/100, which ranks it 4th against its competitors, below PayPal. The Diversity Score tracks how positively diverse employees rate their experience at American Express.
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