American Express Claimed Company

EMPLOYEE PARTICIPANTS: 818

TOTAL RATINGS: 7598

Mastercard Claimed Company

EMPLOYEE PARTICIPANTS: 490

TOTAL RATINGS: 3957

American Express vs Mastercard

Compare American Express versus Mastercard for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 818 employees and customers of American Express and 490 employees and customers of Mastercard.

American Express

American Express's brand is ranked #62 in the list of Global Top 100 Brands, as rated by customers of American Express. Their current market cap is $127.20B.

Mastercard

Mastercard's brand is ranked #88 in the list of Global Top 100 Brands, as rated by customers of Mastercard. Their current market cap is $350.76B.

3.5/5

Product Quality

4/5

3.3/5

Pricing

3.9/5

3.4/5

Customer Service

3.9/5

NPS Score

52%	Promoters
13%	Passive
35%	Detractors

NPS Score

54%	Promoters
19%	Passive
27%	Detractors

Net Promoter Score
Winner by 10

See how American Express compares to its competitors

Working at American Express vs Working at Mastercard

79 / 100

CEO Rating

Michael Miebach

83 / 100

CEO Rating
Winner by 4%

American Express

American Express doesn't have enough ratings to calculate the Team Culture Ratings.

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Mastercard

Employees at Mastercard rate their CEO, Michael Miebach, 83/100. This score is 4% higher than the scores of American Express' CEO, Stephen Squeri. Employees in the HR and Marketing departments rate Michael Miebach the highest.

CEO Score 79

CEO Score

CEO Score 83

Overall Culture 72

Overall Culture

Overall Culture 76

eNPS

Gender Score 69

Gender Score

Gender Score 76

Diversity Score 69

Diversity Score

Diversity Score 69

Perk And Benefits 76

Perk And Benefits

Perk And Benefits 80

Professional Dev. 53

Professional Dev.

Professional Dev. 62

Overall Culture at American Express vs Mastercard

/ 100

American Express

Employees at American Express rate their Overall Culture a 72/100, with Customer Support and Admin as the two departments that rate their experience the highest.

/ 100

Mastercard

Employees at Mastercard rate their Overall Culture a /100, with Marketing and HR as the two departments that rate their experience the highest.

Overall Culture
Winner by 4%

American Express72
Mastercard76

Employee Net Promoter Score at American Express vs Mastercard

eNPS

American Express

296 Promoters 46%

137 Passives 22%

200 Detractors 32%

eNPS

Mastercard

222 Promoters 60%

75 Passives 20%

74 Detractors 20%

Employee Net Promoter Score
Winner by %

American Express14
Mastercard39

Gender Score at American Express vs Mastercard

/ 100

American Express

Employees at American Express rate their Gender Score a 69/100, with Customer Support and Product as the two departments that rate their experience the highest.

/ 100

Mastercard

Employees at Mastercard rate their Gender Score a /100, with HR and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 7%

American Express69
Mastercard

Diversity Score at American Express vs Mastercard

/ 100

American Express

Employees at American Express rate their Diversity Score a 69/100, with Customer Support and Marketing as the two departments that rate their experience the highest.

Tied

/ 100

Mastercard

Employees at Mastercard rate their Diversity Score a /100, with Marketing and HR as the two departments that rate their experience the highest.

Tied

American Express
Mastercard69

Perk and Benefits Score at American Express vs Mastercard

/ 100

American Express

Employees at American Express rate their Perk and Benefits Score a 76/100, with Admin and HR as the two departments that rate their experience the highest.

/ 100

Mastercard

Employees at Mastercard rate their Perk and Benefits Score a /100, with Marketing and Operations as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 4%

American Express76
Mastercard

Professional Development Score at American Express vs Mastercard

/ 100

American Express

Employees at American Express rate their Professional Development Score a 53/100, with Customer Support and Product as the two departments that rate their experience the highest.

/ 100

Mastercard

Employees at Mastercard rate their Professional Development Score a /100, with Product and Finance as the two departments that rate their experience the highest.

Professional Development Score
Winner by 9%

American Express53
Mastercard

Leadership Culture Ratings vs Mastercard

American Express rates % lower than Mastercard on Leadership Culture Ratings vs Mastercard Ratings based on looking at 2730 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your executive team?" and "How often do you get valuable feedback on how to improve at work?".

American Express73
Mastercard79

Compensation Culture Ratings vs Mastercard

American Express rates % lower than Mastercard on Compensation Culture Ratings vs Mastercard Ratings based on looking at 1762 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "How often do you get a raise?".

American Express72
Mastercard

Team Culture Ratings vs Mastercard

American Express rates % lower than Mastercard on Team Culture Ratings vs Mastercard Ratings based on looking at 1425 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "What do your coworkers need to improve and how could you work together better?".

American Express74
Mastercard

Environment Culture Ratings vs Mastercard

American Express rates % lower than Mastercard on Environment Culture Ratings vs Mastercard Ratings based on looking at 1404 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "What is most positive about the culture and environment at your company?".

American Express69
Mastercard

Sentiment Culture Ratings vs Mastercard

American Express rates % lower than Mastercard on Sentiment Culture Ratings vs Mastercard Ratings based on looking at 2017 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "What's going wrong and how can it be improved?".

American Express74
Mastercard79