American Express vs Capital One | Comparably
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American Express Claimed Company
EMPLOYEE
PARTICIPANTS
813
TOTAL
RATINGS
7569
Capital One Claimed Company
This companyis accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
315
TOTAL
RATINGS
5652

American Express vs Capital One

Compare American Express versus Capital One for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 813 employees and customers of American Express and 315 employees and customers of Capital One.

American Express

American Express's brand is ranked #62 in the list of Global Top 100 Brands, as rated by customers of American Express. Their current market cap is $127.20B.

Capital One

Capital One's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Capital One. Their current market cap is $54.69B.

3.5/5
Product Quality
2.3/5
3.3/5
Pricing
2.1/5
3.4/5
Customer Service
2/5
17
NPS Score
52%Promoters
13%Passive
35%Detractors

Net Promoter Score
Winner by 58

-41
NPS Score
24%Promoters
11%Passive
65%Detractors

See how American Express compares to its competitors

Mastercard
PayPal
Visa
Discover
Card.com

See how Capital One compares to its competitors

Bank of America
Mastercard
Kasasa
Ally Financial Inc.
Citi
ING
Union Bankshares

Working at American Express vs Working at Capital One

Stephen Squeri American Express' CEO
79 / 100

CEO Rating

Richard Fairbank Capital One's CEO
Richard Fairbank
80 / 100

CEO Rating
Winner by 1%

American Express

American Express doesn't have enough ratings to calculate the Team Culture Ratings.

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Capital One

Employees at Capital One rate their CEO, Richard Fairbank, 80/100. This score is 1% higher than the scores of American Express' CEO, Stephen Squeri. Employees in the Business Development and Product departments rate Richard Fairbank the highest.

CEO Score 79
CEO Score
CEO Score 80
Overall Culture 72
Overall Culture
Overall Culture 72
16
eNPS
25
Gender Score 69
Gender Score
Gender Score 74
Diversity Score 69
Diversity Score
Diversity Score 71
Perk And Benefits 76
Perk And Benefits
Perk And Benefits 85
Professional Dev. 53
Professional Dev.
Professional Dev. 59

Overall Culture at American Express vs Capital One

72
/ 100
American Express

Employees at American Express rate their Overall Culture a 72/100, with Customer Support and Admin as the two departments that rate their experience the highest.

Tied

72
/ 100
Capital One

Employees at Capital One rate their Overall Culture a /100, with Admin and Business Development as the two departments that rate their experience the highest.

Tied

  • American Express72
  • Capital One

Employee Net Promoter Score at American Express vs Capital One

16
eNPS
American Express
295 Promoters 47%
137 Passives 22%
198 Detractors 31%
25
eNPS
Capital One
116 Promoters 48%
68 Passives 29%
56 Detractors 23%

Employee Net Promoter Score
Winner by %

  • American Express14
  • Capital One

Gender Score at American Express vs Capital One

69
/ 100
American Express

Employees at American Express rate their Gender Score a 69/100, with Customer Support and Product as the two departments that rate their experience the highest.

74
/ 100
Capital One

Employees at Capital One rate their Gender Score a /100, with Operations and Admin as the two departments that rate their experience the highest.

Gender Score
Winner by 5%

  • American Express69
  • Capital One

Diversity Score at American Express vs Capital One

69
/ 100
American Express

Employees at American Express rate their Diversity Score a 69/100, with Customer Support and Marketing as the two departments that rate their experience the highest.

71
/ 100
Capital One

Employees at Capital One rate their Diversity Score a /100, with HR and Sales as the two departments that rate their experience the highest.

Diversity Score
Winner by 2%

  • American Express69
  • Capital One

Perk and Benefits Score at American Express vs Capital One

76
/ 100
American Express

Employees at American Express rate their Perk and Benefits Score a 76/100, with Admin and HR as the two departments that rate their experience the highest.

85
/ 100
Capital One

Employees at Capital One rate their Perk and Benefits Score a /100, with Communications and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 9%

  • American Express76
  • Capital One

Professional Development Score at American Express vs Capital One

53
/ 100
American Express

Employees at American Express rate their Professional Development Score a 53/100, with Customer Support and Product as the two departments that rate their experience the highest.

59
/ 100
Capital One

Employees at Capital One rate their Professional Development Score a /100, with Finance and IT as the two departments that rate their experience the highest.

Professional Development Score
Winner by 6%

  • American Express53
  • Capital One

Leadership Culture Ratings vs Capital One

American Express
73 / 100
Capital One
73 / 100

Tied

American Express tied with Capital One on Leadership Culture Ratings vs Capital One Ratings based on looking at 3123 ratings from employees of the two companies. Ratings come from the answers to questions like "What does the leadership team need to get better at?" and "Do you approve of the job your executive team is doing at your company?".

  • American Express73
  • Capital One

Compensation Culture Ratings vs Capital One

American Express
72 / 100
Capital One
79 / 100

American Express rates % lower than Capital One on Compensation Culture Ratings vs Capital One Ratings based on looking at 2042 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Do you believe you're paid fairly?".

  • American Express72
  • Capital One

Team Culture Ratings vs Capital One

American Express
74 / 100

Team Culture Ratings vs Capital One
Winner by 1%

Capital One
73 / 100

American Express rates % higher than Capital One on Team Culture Ratings vs Capital One Ratings based on looking at 1684 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "Are your company's meetings effective?".

  • American Express74
  • Capital One

Environment Culture Ratings vs Capital One

American Express
69 / 100
Capital One
71 / 100

American Express rates % lower than Capital One on Environment Culture Ratings vs Capital One Ratings based on looking at 1770 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "Is your work environment positive or negative?".

  • American Express69
  • Capital One

Sentiment Culture Ratings vs Capital One

American Express
74 / 100
Capital One
76 / 100

American Express rates % lower than Capital One on Sentiment Culture Ratings vs Capital One Ratings based on looking at 1948 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "How do your customers perceive your company?".

  • American Express74
  • Capital One

See how American Express compares to its competitors

See how Capital One compares to its competitors