HR or Marketing?Claim Your Free Employer Account
American Express Claimed Company
"American Express is a financial services company that provides credit cards, charge cards, travel and insurance products." read more
American Express Company Culture
American Express Culture
This score is derived from employee ratings & reviews4.0/5
American Express' Overall Culture is rated B
Top Rated Culture Dimensions
CEO Rating
A+Perks & Benefits
B+Compensation
BLeadership
BExecutive Team
BAmerican Express CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Stephen Squeri
79 /100
See More
Diversity at American Express
Top 35%Top 35% of Similar Size Companies on Comparably
B
Diverse employees at American Express have rated CEO Rating, Outlook, and Team as the highest categories they have scored
Women at American Express
Top 40%Top 40% of Similar Size Companies on Comparably
B-
Women at American Express have rated CEO Rating, Perks And Benefits, and Outlook as the highest categories they have scored
American Express eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 30%Top 30% of Similar Size Companies on Comparably
Recommend to a Friend?
16
American Express employees are 16% more likely to recommend American Express as a great place to work
| 47% | Promoters |
|---|---|
| 22% | Passives |
| 31% | Detractors |
Working at American Express
Working at American Express is rated average by 802 employees, across various culture dimensions. American Express employees are most satisfied about CEO Rating, Perks And Benefits, and Compensation categories, putting American Express’s culture in the Top 30% compared to similar sized companies on Comparably and in the Top 40% compared to other companies in New York. See below in detail how working at American Express was rated by employees.
Overall Company Culture at American Express
B
Overall Company Culture at American Express is rated B
Last updated 19 days ago
Top
30%
American Express ranks in the Top 30% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
American Express Employee Reviews
Out of 556 American Express employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping American Express improve their work culture.
| Positive Reviews | 74% |
|---|---|
| Constructive Feedback | 26% |
Positive Reviews From American Express Employees
- What is the best part about your compensation package?The best part of the compensation package is the combination of strong pay, excellent benefits, and generous paid time off. It feels competitive, supportive, and aligned with both professional and personal well-being.
- What do you like best about the leadership team?What I like best about my leadership team is their empathy, support, and genuine commitment to the well-being of everyone they lead. They communicate openly, listen actively, and create an environment where I feel valued, respected, and motivated to do my best work.
- What do you like best about the leadership team?Trusting and allows for growth while also readily providing support
Constructive Feedback From American Express Employees
- What does the leadership team need to get better at?Terrible, did not know what she was doing, and depended on her friends in the dept to do her job.
- Why do you feel undervalued and what would make you feel better about your compensation?I feel overworked and underapperiated
- Why do you feel undervalued and what would make you feel better about your compensation?The existing role is not matching with the experience and potential and internal growth is quiet subjective to interview instead ofskill based its interview based which bring iin bias and only sees logical reasoning
American Express Company Information
American Express Company Overview
"American Express is a financial services company that provides credit cards, charge cards, travel and insurance products."
American Express was founded in 1850 and its current CEO is Stephen Squeri. Since its inception 176 years ago, American Express has grown to 54000 employees.
American Express Mission, Vision & Values
American Express Mission Statement
To be the world's most respected service brand.
American Express Vision Statement
To be a leading provider of payment solutions in india.
American Express Values
- Customer Commitment
- Quality
- Integrity
- Teamwork
- Respect for People
- Good Citizenship
- A Will to Win
- Personal Accountability
Sustainability and Corporate Social Responsibility at American Express
One of the most significant ways we can back our stakeholders is to do our part to protect and sustain the environment on which life depends. Because climate change represents one of the biggest challenges of our time, we are committed to limiting our greenhouse gas emissions in support of the recommendations of the Intergovernmental Panel on Climate Change (IPCC).
Our environmental focus areas include energy and emissions management, waste management, third-party green building certifications, and responsible sourcing. In addition to our commitments to reduce energy use, water consumption and waste within our operations, we’re also developing more environmentally friendly products within our business, including through our partnership with Parley for the Oceans to develop a credit card made from reclaimed marine plastic. Finally, we strive to source environmentally and socially responsible products and services from approved third-party vendors.
We provide backing to the communities where our customers and colleagues live and work. It’s good for both our business and our communities to invest financial and human resources in ways that address the social, environmental and economic needs of our communities, customers, colleagues, shareholders and partners.
| Headquarter | 200 Vesey St. New York City, NY 10285-3106 United States of America |
|---|---|
| Website | www.americanexpress.com/ |
| Founding Date | 1850 |
| Tel | +1-855-297-7327 |
| Company Status | Public |
| Stock | AXP |
| Jobs | careers.americanexpress.com/ |
| Social Sites |
American Express Competitors
American Express competitors include Mastercard, Discover, Capital One, and Visa. American Express ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how American Express compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
American Express Employees
American Express has 54000 employees. 802 employees at American Express have reviewed American Express across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 19 days ago.
Overall, the 802 American Express employees give their leadership a grade of B, or Top 25% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at American Express are generally satisfied with their total compensation at American Express, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at American Express are generally satisfied with their team. 802 Participants grade the quality of their coworkers a B. The majority believe the meetings at American Express are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at American Express believe the environment at American Express is positive. Most Participants believe the pace of work at American Express is comfortably fast. About 64% of the employees at American Express work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.
Overall, the employees at American Express are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
American Express employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at American Express report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at American Express have 4+ meetings
Meetings
A Day in the Life
77% of American Express employees look forward to interacting with their team every day
Coworkers
A Day in the Life
American Express employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
84% of American Express employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
American Express employees typically get valuable feedback on how to improve at work Once a year
Feedback
A Day in the Life
75% of American Express employees call their work environment positive
Environment
Joining American Express - Employee Onboarding
The prevailing opinion from employees about joining American Express is that the company was very prepared on their first day. American Express employees concluded that their overall onboarding experience was positive. 87% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
American Express KPIs and OKRs
At American Express 75% of employees think their department KPIs and OKRs are clear. Employees’ understanding of American Express' KPIs and OKRs is essential for its success. Out of 43 American Express employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 26 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Articles
American Express CEO & Leadership
79 /100
American Express CEO Awards and Recognitions
Stephen’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 10% compared to the CEOs of all other companies in New York. With a high CEO score, Stephen Squeri has won the Top Rated CEO in 2017. American Express’s CEO is highly regarded especially by employees in the Customer Support department, employees in the Marketing department, and employees in the Admin department. However, Non-Binary employees, employees in the Design department, and employees in the Business Development department have a less favorable view of the CEO and believe there is room for improvement. Compared to American Express’s competitors, Stephen Squeri ranks right above Visa CEO Ryan McInerney. Under Squeri’s leadership, American Express employee respondents are most happy about their Perks And Benefits and the company’s Compensation. Professional Development and Retention are two areas, according to respondents, where American Express could stand to see real improvement.
American Express Leadership
The American Express Executive Team is rated a “B” and led by CEO Stephen Squeri, President of Global Consumer Service Douglas E. Buckminster, and Executive Vice President and General Counsel Laureen E. Seeger
Stephen Squeri CEO / President
Mr. Stephen J. Squeri, also known as Steve, has been Vice Chairman of American Express Company since July 2015 and has... read more
Douglas E. Buckminster President of Global Consumer Service
Mr. Douglas E. Buckminster has been the President of Global Consumer Service at American Express Company since October... read more
Laureen E. Seeger Executive Vice President and General Counsel
Ms. Laureen E. Seeger has been an Executive Vice President and General Counsel at American Express Company since June... read more
Harshul Sanghi Managing Partner of American Express Ventures
Mr. Harshul Sanghi serves as Managing Partner at American Express Ventures at American Express Company. Mr. Sanghi... read more
Susan Sobbott President of Global Corporate Payments and President of Global Commercial Payments
Ms. Susan Sobbott has been the President of Global Commercial Payments at American Express Company since October 2015.... read more
David Kasiarz Senior Vice President of Global Compensation & Benefits
Mr. David Kasiarz serves as Senior Vice President of Global Compensation & Benefits at American Express Company. Mr.... read more
Janey Whiteside Senior Vice President of Global Charge Products, Benefits and Services
Ms. Janey Whiteside serves as Senior Vice President of Global Charge Products, Benefits and Services at American Express... read more
Paul H. Hough Senior Vice President of Service Network Partners, Consumer, Small Business and Merchant Services
Mr. Paul H. Hough is Executive Vice President and Deputy Chief Financial Officer for American Express. Mr. Hough has... read more
American Express Salaries
How much does American Express pay?
How much do people at American Express get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at American Express is $117,840, or $56 per hour, while the estimated median salary is $110,621, or $53 per hour.
At American Express, the highest paid job is a Corporate Counsel at $290,000 annually and the lowest is an Executive Assistant at $48,806 annually. Average American Express salaries by department include: Business Development at $159,176, Legal at $105,322, Design at $97,508, and Sales at $172,056. Half of American Express salaries are above $110,621.
379 employees at American Express rank their Compensation in the Top 25% of similar sized companies in the US (based on 1167 ratings) while 355 employees at American Express rank their Perks And Benefits in the Top 20% of similar sized companies in the US (based on 393 ratings).
Salaries contributed from American Express employees include job titles like Director of Engineering, Lead Engineer, Data Scientist, and Senior Developer. Comparably data has a total of 69 salary records from American Express employees.
Last updated 2 months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $69k | $69k | 1st Percentile |
17th Percentile $90k | $90k | 17th Percentile |
33rd Percentile $110k | $110k | 33rd Percentile |
50th Percentile $166k | $166k | 50th Percentile |
67th Percentile $223k | $223k | 67th Percentile |
83rd Percentile $275k | $275k | 83rd Percentile |
100th Percentile $290k | $290k | 100th Percentile |
$117,840*
Average Compensation
$110,621*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
American Express Salaries by City
- Los Angeles
- Phoenix
- Rochester, NY
- New York
- Miami, FL
- Seattle
- Salt Lake City
- Provo, UT
- San Francisco
- Palm Bay, FL
- Tampa, FL
American Express Salaries by Department
Diversity & Inclusion at American Express
Diverse employees at American Express score the company 69/100 across various culture categories, placing American Express in the Top 35% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at American Express across various culture dimensions.
As a global company, it is vital to our success that our employees are as diverse as the customers and communities we serve. American Express has built a diverse workforce and an inclusive workplace— a culture we are committed to continuing. Through our Global Diversity & Inclusion strategy, we’re able to channel our efforts in specific ways. We aspire to continue to develop a talent pool that brings together unique perspectives, backgrounds and experiences. We foster a workplace culture where differences are valued and expressed freely and all employees have the support they need to take risks, learn, and collaborate.,
Ranked Culture the Highest
Ranked Culture the Lowest
American Express Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
American Express PTO
American Express' PTO and Vacation policy typically gives 20-30 days off a year with 71% of employees expected to be work free while out of office. Paid Time Off is American Express' most important benefit besides Healthcare when ranked by employees, with 45% of employees saying it is the most important benefit. American Express' benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
American Express Careers
American Express Jobs
No Recent Jobs found for American Express on Comparably
Mark that you are interested and we will alert you when there are new positions available listed on Comparably
H1B Visa
In 2019, American Express applied for 751 H1B visas. Of the work permits applied for, 96% were approved, 3% certified-withdrawn, and 1% withdrawn.
An in-depth look at ‘Certified-withdrawn’ H1B applications at American Express unveil that 9 approved work permit applications were withdrawn before the employee’s start date, and 22 were withdrawn by American Express after the employee’s start date.
Work Permit Application Outcome
American Express has a total of 54000 employees
751
Total Applied
H1B Applications Outcome
- 96% Granted (718 out of 751)
- <1% Denied (2 out of 751)
- 1% Withdrawn Application was withdrawn by the employer before approval/rejection (9 out of 751)
- 3% Certified-Withdrawn Application was approved but later withdrawn by employer (22 out of 751)
This data was calculated using publicly sourced data from OFLC Performance Data
Let American Express Know You Want To Work There
Overview of Candidates Interested in American Express on Comparably
Candidates By Department
All Industries | 32% | |
|---|---|---|
Engineering | 13% | |
IT | 8% | |
Product | 8% | |
Sales | 7% | |
Other | 33% |
Candidates By Location
New York City | 19% | |
|---|---|---|
San Francisco | 7% | |
Los Angeles | 4% | |
Washington | 3% | |
Seattle | 3% | |
Other | 63% |
Frequently Asked Questions regarding American Express
What is American Express address?
American Express location is at 200 Vesey St.
Who is the CEO of American Express?
American Express CEO is Stephen Squeri, their score by employees is 79
What is American Express eNPS?
The eNPS for American Express is 16
What is American Express revenue?
American Express revenue is $30B
What is the salary for UI/UX Designer in American Express?
UI/UX Designer average salary in the US is 117k
×