American Express Employee Reviews
Out of 556 American Express employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping American Express improve their work culture. The Product team, with 96% positive reviews, reports the best experience at American Express compared to all other departments at the company. The Legal team offered the most constructive feedback, with 53% of that department's reviews constructive in nature.
What do you like best about the leadership team?
What I like best about my leadership team is their empathy, support, and genuine commitment to the well-being of everyone they lead. They communicate openly, listen actively, and create an environment where I feel valued, respected, and motivated to do my best work.
Trusting and allows for growth while also readily providing support
Understanding And correct. Treats everyone equally
Great Support from the team.
Review from Customer Support Dept
The ability to guide and allow us to demonstate our skill and take ownership
What is the best part about your compensation package?
The best part of the compensation package is the combination of strong pay, excellent benefits, and generous paid time off. It feels competitive, supportive, and aligned with both professional and personal well-being.
There are still bonuses available.
It come with excellent allowance.
Review from Customer Support Dept
Salary is great at the moment
Pay is decent but slightly lower compared to rest of industry.
What are some of the best things about your team?
Friendly. Eager to learn and help each other
A lot cordination trust empathy respect integerity
Collaborative team and great people
We all work as a team ans I love that
Smart people and kind c
What is most positive about the culture and environment at your company?
If you get in the right department your work life can be better balanced.
Colleagues helping each other out
Great culture, wonderful people, amazing perks
Colleagues at American Expressed are encouraged to bring their "Whole Self" to work. Leadership strives to ensure all lifestyles are represented. There are numerous colleague networks that address those values.
For the most part , Ive had a positive experience with the exception of Centurion as that it is where all my issues started . There needs to be trainers that actually know Centurion as mines did not work in Centurion at all . I endured workplace bullying here which i am now having to seek therapy .
What did you like most about the interview process?
You spoke with different interviewers.
They show their good company culture at the interview process.
It was a very easy process but after i was hired i found out they just wanted me since i was a black female so i got different treatment than others. They paired me with a "buddy" who repeatedly tells me i was the worse candidate and need to step up.
Review from IT Dept
fully transparent and clear with candidates
The recruiter was very down to earth and friendly, informative, and upbeat.
What makes you most happy at work?
When someone listens and give feedback
Interacting with customers that need my help and work friends.
Helping account holders feel comfortable with their security
Great culture, good compensation and wonderful people
The culture and the people
What do you like best about your company?
The job itself is very rewarding
values & culture. It is also a very friendly company.
Review from Marketing Dept
Incompetence of management never gets punished
Review from IT Dept
The benefits
People
Review from Product Dept