American Express Outlook Employee Reviews

When someone listens and give feedback

Interacting with customers that need my help and work friends.

Helping account holders feel comfortable with their security

Great culture, good compensation and wonderful people

The culture and the people

Having the flexibility to work from at home

work life balance and coworkers

Being respected and working under a manager amd a team that is not toxic .

Working from home for life

Review from Customer Support Dept

The perks and flexibility in many areas of work life

You have all the tools you need available and you have tons of info and data to read and investigate

The culture in inclusion and diversity

satisfactory work and good team and leaders

Being able to interact with Leadership the same way I do with colleagues

Long term working relationships that have turned into friendships

Growth opportunities. Continuous learning. And of course competitive colleagues so you to tend to learn from them

Knowing that I will be paid every 2 weeks. I liked how I am not stressed out at work. However, I wish my talent can be better utilized.

Review from Engineering Dept

Everyone is equally respected, irrespective of designation & hierarchy

Happy and appreciative card members

autonomy to do the right thing

Review from Engineering Dept

Customer service seems less motivated

Review from IT Dept

Lack of leadership direction - they can't make up their minds. Systems and processes are convoluted and nobody understands how things work.

That they are currently being investigated for fraudulent practices against small businesses would lead me to believe that a full overhaul of leadership is in order.

Unrealistic goals and expectations of what we can accomplish given our roles and the areas that our out of our control

Think about the individuals and not just your balance sheet

Review from Legal Dept

Way too many cutbacks impacting employee morale. Even if you feel appreciated by your direct leader you know deep down that their leadership couldn't care less about you as an employee.

Review from Legal Dept

The passive aggressive overall demeanor really negatively affects the morale. I think we need more transparency and also more understanding.

Review from Customer Support Dept

IT delivery, Decision making, Treat employees as something other than a drain on the company.

Review from Customer Support Dept

The annual performance process is very partial as the boss will always need to find a low performer relative to others, regardless of their contribution and throw them under the bus!

Review from IT Dept

American Express gives you so much vacation which is awesome, however you can never get time off. Also the bonus structure is not fare for the employer. AMX just doesn’t want to pay bonuses

Review from Sales Dept

Technologies delivery going wrong. Broken processes.

Review from Engineering Dept

Give managerial positions to people considering experience and talent for it

Review from Operations Dept

Many people are negative, leadership is stressed, and the demands for performance tend to be unrealistic.

Review from Operations Dept

More honest culture with rewards based around teamwork and development. Everyone is out for themselves and have no incentive to develop

Review from Finance Dept

I feel a bit of a drag getting out of bed and spending the bulk of my time on meaningless tasks most of the day

Review from Engineering Dept

Streamlined process and less beurocracy

Review from Engineering Dept

The job itself is very rewarding

values & culture. It is also a very friendly company.

Review from Marketing Dept

Incompetence of management never gets punished

Review from IT Dept

The benefits

People

Review from Product Dept

Really smart talent!

I would like to have improved salary structure.

Review from Marketing Dept

Leadership

Review from Product Dept

Less hierarchical...faster decisions