What's the company culture like at American Express?

The company relies too heavily on internal marketing and politicking in order to prioritize and decide on what is important and what is not. Accountability is not evenly dispersed amongst the engineering teams and there is generally a feeling of blame and name. Mostly decisions are made without the full buy in of engineers themselves and rather by executives who speak jargon all day and do none of the research themselves. There is a light however amidst the politics in so far as there is a culture of teamwork developing where teams are becoming smaller and more focused on quality results with rating based on merit. This is not always been the case in years past and Amex is trying very hard to shed itself of its old Technology mentality of hiring too many managers and not enough workers.

The culture is one of complacency and active resistance to change. Everyone is nice, but change is not something that happens easily. Furthermore, the senior executive leadership would articulate strategic goals and outlooks, but they have very little competence in understanding how to motivate their direct reports on how to take action on the plans. Furthermore, they failed to lay out metrics that would help them measure whether or not they were being successful. There is also an appearance of favortism, based on where people work and who they work for.

Depends which team you are in. Anything finance related there’s a lot of bureaucracy and it’s more people relations. Other departments are more relax, people genuinely nicer. There’s a lot of working from home once the leaders start trusting you. It’s more about your work, too. Great benefits. Summers you get a few days off that do not count towards your overall PTOs. It’s all about which department you are in.

If you enjoy woke-ism and Communist style control of not telling the truth, then it's the place for you!

Used to be great, but the morale is low now

Innovative