
They are patient, respectful and helpful.
Everyone is very polite and respectful. I've not really seen any back-stabbing, abuse, yelling or tantrums.
They are totally transparent and really seem to care about their employees. We are treated more as partners than as "hired help".
It very comprehensive and flexible. They just added a benefit where we can consult an attorney for free - I've never seen that before.
The process was highly interactive and the people interviewing and testing me were more interested in how I solved problems than in what data I've memorized.
Knowing that I am helping people. We get letters from folks we've helped recover their data and it is touching and heartwarming how often we help folks out of a terrible situation.