Respecting their employees, and not being condescending
Coffee break, end of the daY
Retirement contribution, that is it
Speed, it was very fast
Communication skills, collaboration methods, and just listening to each other without being defensive
Too many phone calls customers are rude
vision, strategy, execution, accountability, and diversity
Misleading customer service agents. Intentional call drops and misdirected transfers. Refuses to accept responsibility for poor service.