
When I meet the output requirements
Making clearer goals for the team and assessing expectations from team members
We are aware of the challenges of the job and we help each other out.
We are mostly Filipinos and it is comforting to know that we can help each other out.
We are expected to work with the same quality and output regardless of the SLA we have worked on, hence, making us work more hours but off of Worksmart just to meet the quantity required without being paid for it.