What do people at CVS Health think about the CEO? What do they do well and what can they improve?

That upper management has absolutely no idea what implementation of new "care programs" does and how it effects frontline employees day to day. Programs seem good in theory but, in practice make your job much more stressful. A new program designed to help medication adherence and well as improve the amount of lives we impact aka the amount of money CVS can get out of a person adds, in addition to the other 2-3 hundred calls we make a week normally, the possibility to have another potential 4-6 hundred calls on top of that. Does any pharmacy have time to make close to a THOUSAND calls a week,depending on your volume, extra a week? The answer is no. In my opinion not much is done well enough to be mentioned. They can improve by testing these programs more since they rarely work correctly at first and also stop to think about what this really means for day to day operations. Then again they don't care about the average pharmacy worker. The attrition rate for new hires is 70% in first mo.

Innovative and customer service driven. All new procedures are to improve the customer shopping experience. Associates are accountable and individual scores are given based on surveys. They should be equally focused on associates morale and compensation.

I have the impression he's a good guy, but I haven't heard anything specific about him. Perhaps better employee communications.

They think every decision he makes is to line his own pockets.

A distant figure in a distant land, completely disconnected