
everyone here seems very friendly.
Everyone works really hard and is invested in the success of others on the team.
I feel there is a serious lack of transparency from a process perspective. I am forced to give answers that I am not confident in because I cannot see where a particular account is in a given process.
Even though the call center is an entry level job, the amount of knowledge we are expected to have, the number of systems we are forced to use, and the number of elevated calls we are expected to take makes it seem like we should be paid more.