Global Atlantic Financial Group Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I love all the communication. Between frequent town halls to Alan's weekly Friday email, I feel very informed and connected.
Review from Customer Support Dept
Conscientious and caring team leads and supervisors.
Review from Customer Support Dept
They are driven to succeed
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I love the friendliness and how informative the team is for any situation that I have come across.
Review from Customer Support Dept
I like that they are easily accessible and do the best that they can to ensure that each individual persons needs are addressed.
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
I am paid competitively, and the 401k match is top notch!
Review from Customer Support Dept
Health benefits are very comprehensive
Review from Customer Support Dept
I find it makes a lot of sense that an insurance company that focuses on preneed, life, and annuity to provide their employees with such insurance 100 paid for. I love that part of the compensation package, though I really love not having to worry about making my day-to-day lunch.
Review from Customer Support Dept
The premium pay and the PTO
Review from Customer Support Dept
fair pay and good bonuses
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that the pay isn't comparable to what we are expected to do. New hires don't make enough hourly to be able to afford to afford housing, food, and utilities, but make just a little too much to qualify for State Aid.
Review from Customer Support Dept
Even though the call center is an entry level job, the amount of knowledge we are expected to have, the number of systems we are forced to use, and the number of elevated calls we are expected to take makes it seem like we should be paid more.
Review from Customer Support Dept
For the level of training and high complex nature of this job vs other customer service jobs I have done in the past the salary should definitely be higher.
Review from Customer Support Dept
My title and grade level do not match and therefore I feel my comp is not aligned to my role
Review from Customer Support Dept
Higher pay, bigger bonuses, when bonusing include money for tax amount.
Review from Customer Support Dept
What are some of the best things about your team?
Everyone is so smart. They "get' it, I feel like I'm on a team of talented individuals that I will learn and grow from. It's like we're all the best of the best!
Review from Customer Support Dept
Understanding and always ready to help
Review from Customer Support Dept
We are all different and our views help each other see things from other perspectives.
Review from Customer Support Dept
My team are already working together very well and bright both in mind and spirit.
Review from Customer Support Dept
Most of them are nice and easy to get along with
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The inclusivity is palpable at any given moment
Review from Customer Support Dept
The growth opportunities, how much I have learned, and everything that Global stands for as a whole.
Review from Customer Support Dept
I find the environment very inclusive and welcoming to everyone and the culture to be one in the same for all the departments here. It does not seem like the divisions are separate like I might see in other places. Everyone seems to connect with one another very well.
Review from Customer Support Dept
The people are the best part of the company
Review from Customer Support Dept
They say happy wife happy life but also it should be known happy employees productive company and they do a lot to make sure we're happy
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Achieving team goals and watching others learn, grow and thrive.
Review from Customer Support Dept
The support from peers and management
Review from Customer Support Dept
I love seeing what decorations my neighbors have set out in their offices as well as coming to a place where the focus is to help other people.
Review from Customer Support Dept
being productinve and helping customers
Review from Customer Support Dept
Different things every day. Honestly just the satisfaction of being comfortable.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Improve morale, look into a cost of living adjustment so we're not just working to survive, improved demeanor of some of the management, and more inclusion for employees to be involved in EEAC and other events.
Review from Customer Support Dept
I feel there is a serious lack of transparency from a process perspective. I am forced to give answers that I am not confident in because I cannot see where a particular account is in a given process.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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