
Performance management or hiring better line managers.
Better understanding how ALL the moving pieces of operations fit and work together. Where the dependencies are and appreciate how what your department does fits into other departments needs.
Pushing the director level to be better at engaging their staff to ensure staff are clear about what they do everyday, how it fits into corp strategic vision. Understanding the value of what they do.
need better performance out of manager level. Need to ensure they have a vision or 'point of view' and how to align staff and performance manage to execute on that vision. Without that vision things just mosey along without real change.