-16
eNPS Score
Q&A With L.A. Care Health Plan Employees
L.A. Care is committed to employee training and development, with a special emphasis on quality improvement. Above all, we offer an opportunity to contribute directly to promoting health and preventing disease among the vulnerable populations within the communities of Los Angeles County.
How employees describe working at L.A. Care Health Plan
Latest episode is open to asking questions and usually knows the answer
The benefits and the WFH ability.
communication and additional specialized services
PRofessional accountability doesn't exist... people are motivated to earn bonuses... work doesn't matter!
PTSD, anxiety attacjs required to work weekends
Q&A With L.A. Care Health Plan Employees
IDX: 0 TOT: 41
What benefits does L.A. Care Health Plan provide?
Top Employee Response
Robust health insurance, good PTO bank, transportation budget, performance and bonuses a little weak.
Savings, matching savings. health plan (very low cost share on employee), $200 transportation stipend (bus, train, parking), discounted pet insurance, etc.
What are your coworkers at L.A. Care Health Plan like?
At the director level it is invigorating as they are new and here to build a health plan.
Good thought leaders with good skills in translating strategy into operational plans.
What's the interview process like at L.A. Care Health Plan?
Usually just with the hiring manager and one or two other departmental staff. Not too many rounds. Phone screened by HR, then interview with hiring manager and small group of potential departmental co-workers.
Similar to other non-governmental health plan. Make the hiring unit key player and decision maker. HR working well with business to get good specifications on desired qualities for candidates.
What part of L.A. Care Health Plan's business is growing fastest? What part is having difficulties?
Top Employee Response
What is working well is many of the block and tackling functional areas for a health plan. This is very recent but on a great trajectory. What needs more work is our procurement process and finance.
Operations has grown pretty significantly in past 2 years. Now clinical side of the company is redeveloping itself to meet the needs of a true managed care company.
If you could make changes, how would you improve the culture at L.A. Care Health Plan?
We need to continue at the departmental level keep line staff engaged and help them understand how what they do day to day impacts the big picture. This gets their buy in as we change things and makes it easier to transform to what we want to be.
continue the hiring of management staff that are not afraid to take a chance, good imagination of how a health plan ought to work, skilled in translating the vision into operational plans, understand how to managing upward and downward, and make decisions.
What do people at L.A. Care Health Plan think about the CEO? What do they do well and what can they improve?
Good leader with a vision. Not too stuffy. Brings a vision of what we WANT to be and GO.
Serving in a proper role. Guiding the strategy, serving as the main communicator for our company, listens to the operational leadership.
What are you most excited about working at L.A. Care Health Plan?
Building a plan to be the best public plan in the country.
A 20 year old major health plan with a culture of a start up. Everything is up to be improved, redesigned, and re-imagined. Giving operational leaders the proper balance of authority and responsibility to execute our developed strategy.
What interview questions does L.A. Care Health Plan ask?
Nothing special comes to mind.
How's the work life balance at L.A. Care Health Plan?
Pretty good. I can leave work at a work when needed. Most departments do good job of coverage when staff are out on PTO.
What's the office vibe like at L.A. Care Health Plan?
Open and casual
What's the company culture like at L.A. Care Health Plan?
Changing. Changing to one more vigorous and start up in nature.
How does L.A. Care Health Plan make decisions around promotions?
Let to each department.
How's the vacation policy at L.A. Care Health Plan?
Pretty standard PTO. Holiday schedule follows the L.A. County calendar.
How much and how often do raises happen at L.A. Care Health Plan?
once a year.
How challenged are you at L.A. Care Health Plan?
Very. Need to clear in my vision of where I want to the department to go and be in 4 years, and keep motivated each day to take the steps to get there. Sure there are set backs for things that have dependencies on other departments who it may not be a priority but that is the challenge to keep them engaged.
What are the team outings like at L.A. Care Health Plan?
Most are departmental and vary widely. Our own department we have team building outings that have included museum visits and regular all departmental lunches a nice places.
What's the best part of your job at L.A. Care Health Plan?
Feel like I am building something. Can see the success and improvements of the changes we have made. Know what those improvements mean to the company and our members. Feel free to try and innovate and not be restricted to how it has been done in the past.
How's the feedback proccess at L.A. Care Health Plan?
For performance getting better. We have gone through a few different performance management systems and still looking to the right one. However, feedback on performance is ongoing beyond the formal performance management periods.
How do you feel about going to work at L.A. Care Health Plan everyday?
Still very energized. Commute is worse than others but it is about the destination and why I still get excited to build something.
How can I improve my chances of being hired at L.A. Care Health Plan?
do your homework in understanding what L.A. Care is, where it has been/perceived, and where it wants to go/be. See if that matches what you want from your career.
What kind of people succeed at L.A. Care Health Plan?
Those with a vision and want to innovate. Those with a desire to build a health plan and leave a legacy. Understanding that providing our members and providers with the best experience and service is critical to our success.
How secure do you feel at your job at L.A. Care Health Plan?
Very.
How's the work pace at L.A. Care Health Plan?
Pace is moderately fast. Not unreasonable but there is a constant need to keep moving forward as there is so much yet to accomplish/build. Have got to want to build something and not just show up to do time. There are places with easier commutes for that.
How difficult is it to maintain a social life while in your job at L.A. Care Health Plan?
Not been a problem.
What's one thing you wish you'd known before joining L.A. Care Health Plan?
Working in DTLA is different. Commutes are difficult and you have to understand and accept this. However, DTLA offers so much to do and experience that it is about the destination.
Curious about what work's like at L.A. Care Health Plan?
Anonymously Ask L.A. Care Health Plan Employees Any Question
Should I work at L.A. Care Health Plan?
34% of L.A. Care Health Plan employees would encourage their friends to become coworkers, whereas 16% are neutral and 50% would not recommend working at L.A. Care Health Plan to their friends.
| 34% | Promoters |
|---|---|
| 16% | Passive |
| 50% | Detractors |
