-16
eNPS Score
Q&A With L.A. Care Health Plan Employees
L.A. Care is committed to employee training and development, with a special emphasis on quality improvement. Above all, we offer an opportunity to contribute directly to promoting health and preventing disease among the vulnerable populations within the communities of Los Angeles County.
How employees describe working at L.A. Care Health Plan
It was fast and the HR responded quickly
Being proactive rather than reactive.
Latest episode is open to asking questions and usually knows the answer
The benefits and the WFH ability.
communication and additional specialized services
Q&A With L.A. Care Health Plan Employees
IDX: 25 TOT: 43
How's the morale at L.A. Care Health Plan?
Varies by department. For those departments that have a clear vision and connection between what they do each day and how that feeds into the strategy goals and impacts our members, morale is pretty good. For those where managers are unable to establish that connection, a bit jaded.
What's the office layout like at L.A. Care Health Plan?
Manager have tall cubes with closing panels. Staff have cubes but with moderate walls. Directors have offices but all those offices are on the interior of floor with no outside windows. Not too noisy.
What unique perks and benefits does L.A. Care Health Plan provide?
Being a non-profit we do not have the pressures from shareholders and how that drives short term decisions. It is like a start up trying to develop new functions and improving existing functions that are required of any market competitive health plan.
How much diversity is there among employees at L.A. Care Health Plan?
Very diverse.
How long do the interviews usually take at L.A. Care Health Plan?
90 minutes.
How do I do well in an interview at L.A. Care Health Plan?
Have a clear vision about how the job OUGHT to be done and ask lots of questions about how things are currently done. This demonstrates how clear your vision is about departmental functions. Having a 'point of view' goes a long way. Need to do you home work about how the department is currently doing its function, and compare that to what/how it should be doing it. Being ready with recommendations on how to close those gaps.
How would you describe your overall experience interviewing at L.A. Care Health Plan?
Very easy. Efficient.
How would you compare interviewing at L.A. Care Health Plan to other places you've interviewed?
Much more focused on the job and how you contribute. Less so on testing your knowledge or questions to probe your psychology.
What questions do they ask during the interview process at L.A. Care Health Plan?
What can you do to help the department? What do you see is lacking and how do we close the gap between where you see the department ought to be and where it is now.
Who did you meet with during your interview? And how long did it take to hear back from L.A. Care Health Plan?
Met with Exec Director (hiring manager) and Dept manager (who I would manage). From initial recruiter contact to offer, about 4 weeks.
What should I wear for an interview at L.A. Care Health Plan?
Standard business attire.
What was the most difficult question that was asked during your interview at L.A. Care Health Plan?
How do we improve the department? What do you see that is needed and how do we get there?
What's the pay like for Operations roles at L.A. Care Health Plan?
Moderately competitive. However, Senior Leadership recognizes that to attract the best talent we need to be more competitive from a salary and incentive structure basis.
What's the vibe like in the Operations dept at L.A. Care Health Plan? How many hours are you working?
The culture is like a start up. Each area within Operations has identified their gaps (where we are, where we need to be) and put together a plan and timeline to get there. Senior leadership holds Directors accountable for their budgets and goals, and sees it role to do what is needed to enable the Directors to do their job. Work week for senior/mid management is about 50 hours. Culture is more focused on getting the job done and moving along the defined path and less on hours worked.
How's the leadership on the Operations team at L.A. Care Health Plan?
Senior leadership is trying to turn this company around into a market competitor. Almost all the senior staff (Directions and up) are all from outside and have been with other large Health Plans. They hired these staff to develop and improve the necessary functional aspects to make this a competitive health plan. Senior leadership sets the path, then it is the Directors and Managers to chart the changes needed to achieve the goals. Senior leadership does not micro-manage trusting the experience and skills of mid level management to chart the path and close the gaps identified.
What do employees at L.A. Care Health Plan think about their benefits?
76% of L.A. Care Health Plan employees say they are satisfied with their benefits. The majority of employees also get 15-20 days of paid vacation.
How's career growth and advancement at L.A. Care Health Plan?
100% of the same employees also feel like L.A. Care Health Plan is invested in their career growth.
Curious about what work's like at L.A. Care Health Plan?
Anonymously Ask L.A. Care Health Plan Employees Any Question
Should I work at L.A. Care Health Plan?
34% of L.A. Care Health Plan employees would encourage their friends to become coworkers, whereas 16% are neutral and 50% would not recommend working at L.A. Care Health Plan to their friends.
| 34% | Promoters |
|---|---|
| 16% | Passive |
| 50% | Detractors |
