If you could make changes, how would you improve the culture at Starbucks?

By bringing back the focus on the base level employee the atmosphere would be a lot better. As a whole we never get raises or any incentives anymore. When I started it was every 6 months you would be considered for a raise. That ended over 2 years ago, and since then I have not been considered for any raises based on my work output and have felt less important because of this.

Go back to caring about the partners. No negative raises because health care costs more than your raise. "Great! I'm only making $70.00 less a paycheck than I was last year. After my 1.2% raise, that is."

I would reduce the “new drink promos” dramatically.. had to explain to too many disappointed/upset customers that their favorite drink is no longer available because their drink was only for a limited time given it was a promo..

No one wants to change or improve just do what has always been done. We need to innovate and not build a box around ourselves.

Give the employees the hours they need to make a living

the culture is pretty much the best ever

Have a stronger leadership