What are the most important soft skills I need to be successful at Optum?

You need to have good boundaries; if you work 40 hours a week they'll give you 50 hours of work. If you then start working 50 hours of work they'll give you 60. You also need to be respectful of the people you work with; your colleagues are all over the world, in a whole bunch of different situations, and almost all of them are just trying to feed their families. They're people, not rungs on a ladder.

Be a sales person

Communication