If you could make changes, how would you improve the culture at Verizon?

Reasonable work/life balance and reasonable metrics that ensure that the customers needs are met while not burning out the staff that tries to keep them serviced. Hire more staff and outsource on late nights/ weekends for your employees can enjoy their lives!

Greater diversity at all levels of the org, not just front line roles. Know your senior leaders in VP roles and above and make sure they are driving the kind of culture that enables the Credo.

Hiring needs to be handeled by a 3rd party not the hiring manager. They hire all their friends and nothing more.

I think about it all the time. From what I see, the call center culture is amazing. I love it there.

Get read of ever leader at director level and above and get some fresh ideas and approaches.

Make retiree benefits better and make Benefits Connection information center better.

Changes to retail hours and compensation need to be made

Change management revamp incentives and sales offers . Unified structure

Allow you to take accrued vacation time.

Treat contractors as more than contingent workers.

Team meetings and or events.

No offshore work.

discontinue layoffs