
Everything is monitored and certain things must be mentioned in every call. If they are not, Your job may be in jeopardy. Thus is very confounding for every call center agent, whether your in Tech Support or in sales. Most managers don't like to go out of their way to make a pain in your backside, But your calls that they monitor are also monitored by their bosses. If their metrics are not met they could be fired . Management turnover is very high, So in turn they have to be very tight on your meeting your metrics so they can survive.
Losing their job. We are constantly changing and it's scary to know we are a decision away from losing our jobs.
Getting layed off after giving your best. The company is on a layoff rampage to pay off the debt from the purchases.
Losing their jobs in yet another layoff, while executive continue to line their pockets with no regard to employees.
I can't speak for other individuals. I'm not afraid of anything
Speaking the truth. Everyone is a yes man/ woman.
Speaking their mind
The quarterly RIFs
layoffs
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