The team spirit: being able to call upon the staff expertise in the field for specific questions, being treated with respect, and sharing the load.
Helping a customer put together a plan to do a complete product and explaining the products and techniques involved. They walk out with everything they need for a complete job and the confidence that they can pull it off. It feels like passing it forward.
The staff work well together and truly care about each other. There is a strong team spirit which allows to to watch out for the store and each other. We used to have effective employee meetings in which we learned about products and best practice procedures. Those have not happened in a few years