Competitors:

It was in this innovative shop that the brothers became the first coffee providers in London to serve Espresso and crafted Cappuccino in porcelain cups so that customers could experience coffee at its best. read more

EMPLOYEE PARTICIPANTS: 148

TOTAL RATINGS: 1065

CEO

Costa Coffee Company Culture

Costa Coffee Culture

This score is derived from employee ratings & reviews

2.4/5

Costa Coffee's Overall Culture is rated D-

Top Rated Culture Dimensions

Environment

C-

Executive Team

D+

Compensation

Team

Happiness

Costa Coffee CEO

Bottom 5%Bottom 5% of Similar Size Companies

47 /100

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Gender Score How positively women rate their overall experience at Costa Coffee

Bottom

10%

Costa Coffee currently ranks in the Bottom 10% of similarly sized companies

Diversity Score How positively minorities rate their overall experience at Costa Coffee

N/A

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Bottom 15%Bottom 15% of Similar Size Companies

-54

eNPS Score

16%	Promoters
14%	Passives
70%	Detractors

Costa Coffee Culture Video

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Mission, Vision, & Values

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Costa Coffee Culture At a Glance

Overall, the 148 Costa Coffee employees give their leadership a grade of D-, or Bottom 10% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.

Employees at Costa Coffee are mostly dissatisfied with their total compensation at Costa Coffee, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Costa Coffee are not very pleased with their team. 148 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Costa Coffee are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Costa Coffee believe the environment at Costa Coffee is negative. Most Participants believe the pace of work at Costa Coffee is extremely fast. About 70% of the employees at Costa Coffee work 8 hours or less, while 13% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Costa Coffee are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

148 employees at Costa Coffee have reviewed Costa Coffee across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 23 days ago. Overall, the 148 Costa Coffee employees give their leadership a grade of D-, or Bottom 10% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.Employees at Costa Coffee are mostly dissatisfied with their total compensation at Costa Coffee, which includes a combination of pay, stock and equity, and benefits. Overall, employees at Costa Coffee are not very pleased with their team. 148 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Costa Coffee are effective, and the majority look forward to interacting with their coworkers.The majority of employees at Costa Coffee believe the environment at Costa Coffee is negative. Most Participants believe the pace of work at Costa Coffee is extremely fast. About 70% of the employees at Costa Coffee work 8 hours or less, while 13% of them have an extremely long day - longer than twelve hours.Overall, the employees at Costa Coffee are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

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Costa Coffee vs Competitors

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Perks & Benefits

Health & Wellness: Health Insurance

Paid Time Off: PTO / Vacation Policy

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