66
out of 100
It was in this innovative shop that the brothers became the first coffee providers in London to serve Espresso and crafted Cappuccino in porcelain cups so that customers could experience coffee at its best. read more
Costa Coffee Competitors
Costa Coffee competitors include Starbucks and Dunkin'. Costa Coffee ranks 1st in Customer Net Promoter Score on Comparably vs its competitors. See below how Costa Coffee compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
3rd
eNPS Rank
2nd
Gender Rank
3rd
Diversity Rank
N/A
Product Quality
2nd
NPS Rank
1st
Pricing Rank
1st
Customer Service
2nd
See Costa Coffee Culture vs Competitors:
- 1st
Starbucks72 / 100 - 2ndCosta Coffee53 / 100
- 3rd
Dunkin'51 / 100
CEO Ratings Comparison
Costa Coffee's CEO Score Ranks 3rd
110 Employees at Costa Coffee rate a 48 out of 100, which ranks them 3rd below Dunkin' CEO,David Hoffman. Last rating was a month ago.
- 1st
Howard SchultzStarbucks1969 Employees at Starbucks rate Howard Schultz a 66 out of 100, which ranks them 1st out of Costa Coffee's competitors. Last rating was months ago.
- 2nd
David HoffmanDunkin'49out of 1002469 Employees at Dunkin' rate David Hoffman a 49 out of 100, which ranks them 2nd out of Costa Coffee's competitors. Last rating was 11 days ago.
Product Quality Score Comparison
Costa Coffee Ranks 2nd in Product Quality Score
324 Customers rate Costa Coffee's Product Quality Score a 4/5, which ranks it 2nd against its competitors, below Starbucks.
NPS Comparison
Costa Coffee Ranks 1st in Net Promoter Score
385 Customers rate Costa Coffee's Net Promoter Score a 31, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Costa Coffee to a friend?”.
Pricing Score Comparison
Costa Coffee Ranks 1st in Pricing Score
300 Customers rate Costa Coffee's Pricing Score a 3.7/5, which ranks it 1st against its competitors.
Customer Service Comparison
Costa Coffee Ranks 2nd in Customer Service
288 Customers rate Costa Coffee's Customer Service a 3.9/5, which ranks it 2nd against its competitors, below Starbucks.
Overall Culture Score Comparison
Costa Coffee Ranks 2nd in Overall Culture Score
150 Employees rate Costa Coffee's Overall Culture a 53/100, which ranks it 2nd against its competitors, below Starbucks. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Costa Coffee Ranks 2nd in Employee Net Promoter Score
124 Employees rate Costa Coffee's Employee Net Promoter Score a -51, which ranks it 2nd against its competitors, below Starbucks. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Costa Coffee to a friend?”.
Gender Score Comparison
Costa Coffee Ranks 3rd in Gender Score
5 Employees rate Costa Coffee's Gender Score a 51/100, which ranks it 3rd against its competitors, below Dunkin'. The Gender Score tracks how positively women rate their experience at Costa Coffee.
Diversity Score Comparison
Not Enough Ratings To Rank Costa Coffee
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