It was in this innovative shop that the brothers became the first coffee providers in London to serve Espresso and crafted Cappuccino in porcelain cups so that customers could experience coffee at its best. read more

EMPLOYEE PARTICIPANTS: 148

TOTAL RATINGS: 1065

CEO

Costa Coffee CEO & Leadership Team Ratings

The Leadership Score of 48/100 is based on 240 ratings; it combines employee feedback on their CEO (47/100), Manager (46/100), and Executive Team (55/100).

Costa Coffee CEO Rating

Bottom 5% Compared to other companies of similar size

47 / 100

The CEO of Costa Coffee received an average score of 47 from Costa Coffee employees.

Male employees at Costa Coffee rate the CEO the highest.

Male: 63

Female: 38

Caucasian employees at Costa Coffee rate the CEO the highest.

Caucasian: 45

Costa Coffee Manager Rating

Bottom 5% Compared to other companies of similar size

46 / 100

Managers received an average score of 46 from Costa Coffee employees.

Male employees at Costa Coffee rate their Manager the highest.

Male: 68

Female: 23

Caucasian employees at Costa Coffee rate their Manager the highest.

Caucasian: 20

Costa Coffee Executive Team Rating

Bottom 20% Compared to other companies of similar size

55 / 100

The Executive team received an average score of 55 from Costa Coffee employees.

Female employees at Costa Coffee rate the Executive Team the highest.

Male:

Female: 50

Caucasian employees at Costa Coffee rate the Executive Team the highest.

Caucasian: 63

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