Costa Coffee vs Dunkin' | Comparably
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Costa Coffee
EMPLOYEE
PARTICIPANTS
148
TOTAL
RATINGS
1065
Dunkin'
EMPLOYEE
PARTICIPANTS
3116
TOTAL
RATINGS
26807

Costa Coffee vs Dunkin'

Compare Costa Coffee versus Dunkin' for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 148 employees and customers of Costa Coffee and 3116 employees and customers of Dunkin'.

Costa Coffee

Costa Coffee's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Costa Coffee.

Dunkin'

Dunkin''s brand is ranked #43 in the list of Global Top 100 Brands, as rated by customers of Dunkin'.

4/5
Product Quality
3.6/5
3.7/5
Pricing
3.4/5
3.9/5
Customer Service
3.4/5
29
NPS Score
60%Promoters
9%Passive
31%Detractors

Net Promoter Score
Winner by 17

12
NPS Score
47%Promoters
18%Passive
35%Detractors

See how Costa Coffee compares to its competitors

Starbucks

Working at Costa Coffee vs Working at Dunkin'

Costa Coffee's CEO
47 / 100

CEO Rating

David Hoffman Dunkin' CEO
David Hoffman
49 / 100

CEO Rating
Winner by 2%

Costa Coffee

Costa Coffee doesn't have enough ratings to calculate the Team Culture Ratings.

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Dunkin'

Employees at Dunkin' rate their CEO, David Hoffman, 49/100. This score is 2% higher than the scores of Costa Coffee's CEO. Employees in the Marketing and Communications departments rate David Hoffman the highest.

CEO Score 47
CEO Score
CEO Score 49
Overall Culture 53
Overall Culture
Overall Culture 51
-54
eNPS
-53
Gender Score 51
Gender Score
Gender Score 58
Diversity Score N/A
Diversity Score
Diversity Score 59
Perk And Benefits 48
Perk And Benefits
Perk And Benefits 37
Professional Dev. N/A
Professional Dev.
Professional Dev. 48

Overall Culture at Costa Coffee vs Dunkin'

53
/ 100
Costa Coffee

Employees at Costa Coffee rate their Overall Culture a 53/100, with Sales as the department that rate their experience the highest.

Overall Culture
Winner by 2%

51
/ 100
Dunkin'

Employees at Dunkin' rate their Overall Culture a /100, with Communications and Marketing as the two departments that rate their experience the highest.

  • Costa Coffee
  • Dunkin'51

Employee Net Promoter Score at Costa Coffee vs Dunkin'

-54
eNPS
Costa Coffee
20 Promoters 16%
16 Passives 14%
86 Detractors 70%
-53
eNPS
Dunkin'
456 Promoters 18%
288 Passives 11%
1828 Detractors 71%

Employee Net Promoter Score
Winner by %

  • Costa Coffee
  • Dunkin'-54

Gender Score at Costa Coffee vs Dunkin'

51
/ 100
Costa Coffee

Employees at Costa Coffee rate their Gender Score a 51/100, with Sales as the department that rate their experience the highest.

58
/ 100
Dunkin'

Employees at Dunkin' rate their Gender Score a /100, with Marketing and Design as the two departments that rate their experience the highest.

Gender Score
Winner by 7%

  • Costa Coffee
  • Dunkin'58

Diversity Score at Costa Coffee vs Dunkin'

?
Not enough ratings
Costa Coffee

Costa Coffee doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

?
Not enough ratings
Dunkin'

Employees at Dunkin' rate their Diversity Score a /100, with Communications and Design as the two departments that rate their experience the highest.

Diversity Score
Winner

  • Dunkin'59

Perk and Benefits Score at Costa Coffee vs Dunkin'

48
/ 100
Costa Coffee

Employees at Costa Coffee rate their Perk and Benefits Score a 48/100.

Perk and Benefits Score
Winner by 11%

37
/ 100
Dunkin'

Employees at Dunkin' rate their Perk and Benefits Score a /100, with Communications and Marketing as the two departments that rate their experience the highest.

  • Costa Coffee
  • Dunkin'37

Professional Development Score at Costa Coffee vs Dunkin'

?
Not enough ratings
Costa Coffee

Costa Coffee doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

?
Not enough ratings
Dunkin'

Employees at Dunkin' rate their Professional Development Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Professional Development Score
Winner

  • Dunkin'48

Leadership Culture Ratings vs Dunkin'

Costa Coffee
48 / 100

Leadership Culture Ratings vs Dunkin'
Winner by 1%

Dunkin'
47 / 100

Costa Coffee rates % higher than Dunkin' on Leadership Culture Ratings vs Dunkin' Ratings based on looking at 6199 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your manager?" and "Do Your Company Leaders Do What They Should to Retain You as an Employee?".

  • Costa Coffee
  • Dunkin'47

Compensation Culture Ratings vs Dunkin'

Costa Coffee
53 / 100

Compensation Culture Ratings vs Dunkin'
Winner by 13%

Dunkin'
40 / 100

Costa Coffee rates % higher than Dunkin' on Compensation Culture Ratings vs Dunkin' Ratings based on looking at 4228 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Are you satisfied with your Benefits?".

  • Costa Coffee
  • Dunkin'40

Team Culture Ratings vs Dunkin'

Costa Coffee
59 / 100

Team Culture Ratings vs Dunkin'
Winner by 5%

Dunkin'
54 / 100

Costa Coffee rates % higher than Dunkin' on Team Culture Ratings vs Dunkin' Ratings based on looking at 3750 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "How would you rate the quality of your coworkers?".

  • Costa Coffee
  • Dunkin'54

Environment Culture Ratings vs Dunkin'

Costa Coffee
64 / 100
Dunkin'
66 / 100

Costa Coffee rates % lower than Dunkin' on Environment Culture Ratings vs Dunkin' Ratings based on looking at 3517 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "Does someone you work with closely, make you want to quit your job?".

  • Costa Coffee
  • Dunkin'66

Sentiment Culture Ratings vs Dunkin'

Costa Coffee
47 / 100
Dunkin'
50 / 100

Costa Coffee rates % lower than Dunkin' on Sentiment Culture Ratings vs Dunkin' Ratings based on looking at 5348 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "How do your customers perceive your company?".

  • Costa Coffee
  • Dunkin'50

See how Costa Coffee compares to its competitors