Costa Coffee vs Dunkin' | Comparably
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Costa Coffee
EMPLOYEE
PARTICIPANTS
150
TOTAL
RATINGS
1077
Dunkin'
EMPLOYEE
PARTICIPANTS
3192
TOTAL
RATINGS
27246

Costa Coffee vs Dunkin'

Compare Costa Coffee versus Dunkin' for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 150 employees and customers of Costa Coffee and 3192 employees and customers of Dunkin'.

Costa Coffee

Costa Coffee's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Costa Coffee.

Dunkin'

Dunkin''s brand is ranked #43 in the list of Global Top 100 Brands, as rated by customers of Dunkin'.

4/5
Product Quality
3.6/5
3.7/5
Pricing
3.4/5
3.9/5
Customer Service
3.4/5
31
NPS Score
61%Promoters
9%Passive
30%Detractors

Net Promoter Score
Winner by 20

11
NPS Score
47%Promoters
17%Passive
36%Detractors

See how Costa Coffee compares to its competitors

Starbucks

Working at Costa Coffee vs Working at Dunkin'

Costa Coffee's CEO
48 / 100

CEO Rating

David Hoffman Dunkin' CEO
David Hoffman
49 / 100

CEO Rating
Winner by 1%

Costa Coffee

Costa Coffee doesn't have enough ratings to calculate the Team Culture Ratings.

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Dunkin'

Employees at Dunkin' rate their CEO, David Hoffman, 49/100. This score is 1% higher than the scores of Costa Coffee's CEO. Employees in the Marketing and Communications departments rate David Hoffman the highest.

CEO Score 48
CEO Score
CEO Score 49
Overall Culture 53
Overall Culture
Overall Culture 51
-51
eNPS
-53
Gender Score 51
Gender Score
Gender Score 58
Diversity Score N/A
Diversity Score
Diversity Score 58
Perk And Benefits 49
Perk And Benefits
Perk And Benefits 37
Professional Dev. N/A
Professional Dev.
Professional Dev. 46

Overall Culture at Costa Coffee vs Dunkin'

53
/ 100
Costa Coffee

Employees at Costa Coffee rate their Overall Culture a 53/100, with Sales as the department that rate their experience the highest.

Overall Culture
Winner by 2%

51
/ 100
Dunkin'

Employees at Dunkin' rate their Overall Culture a /100, with Communications and Marketing as the two departments that rate their experience the highest.

  • Costa Coffee
  • Dunkin'51

Employee Net Promoter Score at Costa Coffee vs Dunkin'

-51
eNPS
Costa Coffee
22 Promoters 18%
16 Passives 13%
86 Detractors 69%

Employee Net Promoter Score
Winner by 2%

-53
eNPS
Dunkin'
469 Promoters 18%
293 Passives 11%
1861 Detractors 71%
  • Costa Coffee
  • Dunkin'-54

Gender Score at Costa Coffee vs Dunkin'

51
/ 100
Costa Coffee

Employees at Costa Coffee rate their Gender Score a 51/100, with Sales as the department that rate their experience the highest.

58
/ 100
Dunkin'

Employees at Dunkin' rate their Gender Score a /100, with Marketing and Product as the two departments that rate their experience the highest.

Gender Score
Winner by 7%

  • Costa Coffee
  • Dunkin'58

Diversity Score at Costa Coffee vs Dunkin'

?
Not enough ratings
Costa Coffee

Costa Coffee doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

?
Not enough ratings
Dunkin'

Employees at Dunkin' rate their Diversity Score a /100, with Communications and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner

  • Dunkin'58

Perk and Benefits Score at Costa Coffee vs Dunkin'

49
/ 100
Costa Coffee

Employees at Costa Coffee rate their Perk and Benefits Score a 49/100.

Perk and Benefits Score
Winner by 12%

37
/ 100
Dunkin'

Employees at Dunkin' rate their Perk and Benefits Score a /100, with Communications and Marketing as the two departments that rate their experience the highest.

  • Costa Coffee48
  • Dunkin'

Professional Development Score at Costa Coffee vs Dunkin'

?
Not enough ratings
Costa Coffee

Costa Coffee doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

?
Not enough ratings
Dunkin'

Employees at Dunkin' rate their Professional Development Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Professional Development Score
Winner

  • Dunkin'46

Leadership Culture Ratings vs Dunkin'

Costa Coffee
49 / 100

Leadership Culture Ratings vs Dunkin'
Winner by 2%

Dunkin'
47 / 100

Costa Coffee rates % higher than Dunkin' on Leadership Culture Ratings vs Dunkin' Ratings based on looking at 6299 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your manager?" and "How often do you get valuable feedback on how to improve at work?".

  • Costa Coffee
  • Dunkin'47

Compensation Culture Ratings vs Dunkin'

Costa Coffee
54 / 100

Compensation Culture Ratings vs Dunkin'
Winner by 14%

Dunkin'
40 / 100

Costa Coffee rates % higher than Dunkin' on Compensation Culture Ratings vs Dunkin' Ratings based on looking at 4276 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "Are you satisfied with your stock/equity compensation?".

  • Costa Coffee54
  • Dunkin'

Team Culture Ratings vs Dunkin'

Costa Coffee
59 / 100

Team Culture Ratings vs Dunkin'
Winner by 5%

Dunkin'
54 / 100

Costa Coffee rates % higher than Dunkin' on Team Culture Ratings vs Dunkin' Ratings based on looking at 3796 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Does Your Boss Hurt Your Company Culture?".

  • Costa Coffee59
  • Dunkin'

Environment Culture Ratings vs Dunkin'

Costa Coffee
64 / 100
Dunkin'
66 / 100

Costa Coffee rates % lower than Dunkin' on Environment Culture Ratings vs Dunkin' Ratings based on looking at 3550 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you have a close friend at work?" and "Is your work environment positive or negative?".

  • Costa Coffee
  • Dunkin'66

Sentiment Culture Ratings vs Dunkin'

Costa Coffee
48 / 100
Dunkin'
50 / 100

Costa Coffee rates % lower than Dunkin' on Sentiment Culture Ratings vs Dunkin' Ratings based on looking at 5447 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "How do your customers perceive your company?".

  • Costa Coffee
  • Dunkin'50

See how Costa Coffee compares to its competitors