29
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Costa Coffee
Marketing or Exec? Claim Your Free Account
About Costa Coffee's Brand
Among its major competitors, Costa Coffee is ranked in 2nd place for NPS while Starbucks is 1st, and Dunkin' is 3rd.
Brand at a Glance
86%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Costa Coffee Ranking
- #2 / 3 of its competitors
Costa Coffee NPS
Costa Coffee's Net Promoter Score (NPS) is a 29 with 60% Promoters, 9% Passives, and 31% Detractors. Net Promoter Score tracks whether Costa Coffee's customers would recommend using the product based on a scale of -100 to 100.
Costa Coffee Overall NPS
| 60% | Promoters |
|---|---|
| 9% | Passives |
| 31% | Detractors |
Costa Coffee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 32 | Dec 2024 | 32 |
Jan 2025 31 | Jan 2025 | 31 |
Feb 2025 29 | Feb 2025 | 29 |
Mar 2025 29 | Mar 2025 | 29 |
Apr 2025 29 | Apr 2025 | 29 |
May 2025 29 | May 2025 | 29 |
Jun 2025 29 | Jun 2025 | 29 |
Jul 2025 29 | Jul 2025 | 29 |
Oct 2025 29 | Oct 2025 | 29 |
Nov 2025 27 | Nov 2025 | 27 |
Dec 2025 29 | Dec 2025 | 29 |
Jan 2026 29 | Jan 2026 | 29 |
How Other Brands Compare
Costa Coffee is ranked second for NPS among its competitors. Starbucks and Dunkin' come in first and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Costa Coffee NPS by Gender
Male customers rated Costa Coffee's NPS 4 points higher than Female customers.
Male
46
Costa Coffee's NPS was rated 46 by Male customers on Comparably.
71%
Promoters
4%
Passives
25%
Detractors
Female
42
Costa Coffee's NPS was rated 42 by Female customers on Comparably.
66%
Promoters
10%
Passives
24%
Detractors
Costa Coffee NPS by Ethnicity
Costa Coffee's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 41 | Caucasian | 41 |
African American/Black 78 | African American/Black | 78 |
Asian or Pacific Islander 27 | Asian or Pacific Islander | 27 |
Other 40 | Other | 40 |
Costa Coffee NPS by Age
Costa Coffee's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Costa Coffee NPS by Usage
Costa Coffee's NPS was rated the highest by customers who have used Costa Coffee's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 41 | 1 to 2 Years | 41 |
2 to 5 Years 51 | 2 to 5 Years | 51 |
5 to 10 Years 55 | 5 to 10 Years | 55 |
Over 10 Years 4 | Over 10 Years | 4 |
Costa Coffee NPS vs. Competitors
Compared to its competitors, Costa Coffee's NPS is rated right above Dunkin', and is preceded by Starbucks.
| COMPANY | NPS Score | |
|---|---|---|
 | Starbucks | 30 |
| Costa Coffee | 29 |
 | Dunkin' | 12 |
Costa Coffee Customer Reviews
Out of the 35 Costa Coffee customer reviews 28 were positive and 7 were constructive. Costa Coffee customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Costa Coffee Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Costa Coffee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Costa Coffee Customer Loyalty Score by Gender
Female customers rated Costa Coffee's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Costa Coffee.
Male
87%
Yes
Female
94%
Yes
Costa Coffee Customer Loyalty Score by Ethnicity
Costa Coffee's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Costa Coffee.
90
out of 100
Caucasian
100
out of 100
African American/Black
88
out of 100
Asian or Pacific Islander
91
out of 100
Other
Costa Coffee Customer Loyalty Score by Age
Costa Coffee's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Costa Coffee.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 92% | 18-25 | 92% |
26-30 96% | 26-30 | 96% |
31-35 86% | 31-35 | 86% |
36-40 82% | 36-40 | 82% |
41-45 89% | 41-45 | 89% |
46-50 100% | 46-50 | 100% |
51-55 87% | 51-55 | 87% |
56-60 100% | 56-60 | 100% |
61-65 87% | 61-65 | 87% |
66+ 100% | 66+ | 100% |
Costa Coffee Customer Loyalty Score by Usage
Costa Coffee's Customer Loyalty score was rated the highest by customers who have used Costa Coffee's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Costa Coffee Customer Loyalty Score by Industry
Costa Coffee's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Costa Coffee Customer Loyalty vs. Competitors
Compared to its competitors, Costa Coffee's Customer Loyalty score is rated right above Dunkin'.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costa Coffee | 86% |
| Dunkin' | 80% |
| Starbucks | 78% |
Unlock Costa Coffee Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Costa Coffee Customer Loyalty vs. Competitors data and gain insights into your customers today.
Costa Coffee Product Quality
4/5
Costa Coffee has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Costa Coffee's overall Product Quality score rated by its users and customers.
Costa Coffee Product Information
Costa Coffee’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated Costa Coffee's product the highest. Reviewers from the Education industry rated Costa Coffee the lowest at 4.2.
- Website
- http://www.costa.co.uk
- Company Size
- 1,001-5,000 Employees
Quick Insights into Costa Coffee Product Quality
Costa Coffee's Product Quality score was rated highest by customers from the Legal industry, and rated lowest by customers from the Construction industry.
Sign Up to unlock insights into how customers have ranked Costa Coffee's Product Quality.
Ranked Costa Coffee Product Quality the Highest
Ranked Costa Coffee Product Quality the Lowest
Costa Coffee Product Quality Score by Gender
Female customers rated Costa Coffee's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Costa Coffee.
Male
3.9/5
Female
4.2/5
Costa Coffee Product Quality Score by Ethnicity
Costa Coffee's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Costa Coffee.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4 | Other | 4 |
Costa Coffee Product Quality Score by Age
Costa Coffee's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Costa Coffee.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4 | 36-40 | 4 |
41-45 3.7 | 41-45 | 3.7 |
46-50 4.6 | 46-50 | 4.6 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3.2 | 56-60 | 3.2 |
61-65 3.2 | 61-65 | 3.2 |
66+ 4.5 | 66+ | 4.5 |
Costa Coffee Product Quality Score by Usage
Costa Coffee's Product Quality score was rated the highest by customers who have used Costa Coffee's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Costa Coffee Product Quality Score by Industry
Costa Coffee's Product Quality score was rated the highest by Legal industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Costa Coffee Product Quality vs. Competitors
Compared to its competitors, Costa Coffee's Product Quality score is rated right above Dunkin', and is preceded by Starbucks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Starbucks | 4.1/5 |
| Costa Coffee | 4/5 |
| Dunkin' | 3.6/5 |
Unlock Costa Coffee Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Costa Coffee Product Quality vs. Competitors data and gain insights into your customers today.
Costa Coffee Pricing
Costa Coffee ROI & Value For Money
3.7/5
Costa Coffee has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Costa Coffee's overall ROI score rated by its users and customers.
Costa Coffee Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Energy and Manufacturing industry think that they had the lowest ROI from Costa Coffee.
Quick Insights into Costa Coffee ROI
Costa Coffee's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Energy and Manufacturing industry.
Sign Up to unlock insights into how customers have ranked Costa Coffee's ROI score.
Ranked Costa Coffee ROI the Highest
Ranked Costa Coffee ROI the Lowest
Costa Coffee ROI Score by Gender
Female customers rated Costa Coffee's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Costa Coffee.
Male
3.8/5
Female
3.9/5
Costa Coffee ROI Score by Ethnicity
Costa Coffee's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Costa Coffee.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.8 | Other | 3.8 |
Costa Coffee ROI Score by Age
Costa Coffee's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Costa Coffee.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.7 | 36-40 | 3.7 |
41-45 4 | 41-45 | 4 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.3 | 51-55 | 3.3 |
56-60 3.5 | 56-60 | 3.5 |
61-65 3 | 61-65 | 3 |
66+ 4.6 | 66+ | 4.6 |
Costa Coffee ROI Score by Usage
Costa Coffee's ROI score was rated the highest by customers who have used Costa Coffee's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Costa Coffee ROI Score by Industry
Costa Coffee's ROI score was rated the highest by Accounting industry customers, and the lowest by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Costa Coffee Pricing vs. Competitors
Compared to its competitors, Costa Coffee's ROI score is rated right above Starbucks.
| COMPANY | Pricing Score | |
|---|---|---|
| Costa Coffee | 3.7/5 |
| Starbucks | 3.6/5 |
| Dunkin' | 3.4/5 |
Unlock Costa Coffee ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Costa Coffee ROI vs. Competitors data and gain insights into your customers today.
Costa Coffee Customer Satisfaction (CSAT)
Costa Coffee Customer Satisfaction (CSAT) Score
75 / 100
Costa Coffee has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
17%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
7%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Costa Coffee Customer Satisfaction
Costa Coffee's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers from the Construction industry.
Sign Up to unlock insights into how customers have ranked Costa Coffee's Customer Satisfaction.
Ranked Costa Coffee Customer Satisfaction the Highest
Ranked Costa Coffee Customer Satisfaction the Lowest
Costa Coffee Customer Satisfaction Score by Gender
Female customers rated Costa Coffee's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Costa Coffee.
76 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 4% | |
Very Dissatisfied | 18% |
80 / 100
FemaleVery Satisfied | 64% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 9% | |
Very Dissatisfied | 9% |
Costa Coffee Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Costa Coffee's Customer Satisfaction (CSAT) score was rated 74% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Costa Coffee.
74 / 100
Very Satisfied
63%
Satisfied
11%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
8%
Very Dissatisfied
16%
CSAT according to African American/Black
Costa Coffee's Customer Satisfaction (CSAT) score was rated 89% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Costa Coffee.
89 / 100
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Asian or Pacific Islander
Costa Coffee's Customer Satisfaction (CSAT) score was rated 95% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Costa Coffee.
95 / 100
Very Satisfied
71%
Satisfied
24%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Costa Coffee's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Costa Coffee.
75 / 100
Very Satisfied
58%
Satisfied
17%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
11%
Very Dissatisfied
11%
Costa Coffee Customer Satisfaction Score by Age
Costa Coffee's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Costa Coffee.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 91% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 51-55 | 72% | |||||||||||||||
| 56-60 | 60% | |||||||||||||||
| 61-65 | 43% | |||||||||||||||
| 66+ | 100% |
Costa Coffee Customer Satisfaction Score by Usage
Costa Coffee's Customer Satisfaction score was rated the highest by customers who have used Costa Coffee's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Costa Coffee Customer Satisfaction Score by Industry
Costa Coffee's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Costa Coffee Customer Satisfaction Score by Industry",
"text": "Costa Coffee's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "Costa Coffee's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 89
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Costa Coffee's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Costa Coffee's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 82,
"stars": 0,
"csatScore": 82,
"text": "Costa Coffee's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 82
},
{
"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Costa Coffee's Customer Satisfaction score is rated by Beverage, Wine and Spirits customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Costa Coffee's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Costa Coffee's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Costa Coffee's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "Costa Coffee's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 58,
"stars": 0,
"csatScore": 58,
"text": "Costa Coffee's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 58
},
{
"label": "Hospitality",
"groupId": 523,
"score": 71,
"stars": 0,
"csatScore": 71,
"text": "Costa Coffee's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 71
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Costa Coffee's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Costa Coffee's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Retail",
"groupId": 559,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Costa Coffee's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Transportation",
"groupId": 567,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Costa Coffee's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Costa Coffee Customer Satisfaction vs. Competitors
Compared to its competitors, Costa Coffee's Customer Satisfaction score is rated right above Dunkin', and is preceded by Starbucks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Starbucks | 84% |
| Costa Coffee | 75% |
| Dunkin' | 65% |
Unlock Costa Coffee Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Costa Coffee Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Costa Coffee Customer Service
3.9/5
Costa Coffee has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Costa Coffee's overall Customer Service score rated by its users and customers.
About Costa Coffee's Customer Service
Address
United Kingdom
Website
http://www.costa.co.uk
Quick Insights into Costa Coffee Customer Service
Costa Coffee's Customer Service score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Energy and Manufacturing industry.
Sign Up to unlock insights into how customers have ranked Costa Coffee's Customer Service score.
Ranked Costa Coffee Customer Service the Highest
Ranked Costa Coffee Customer Service the Lowest
Costa Coffee Customer Service Score by Gender
Female customers rated Costa Coffee's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Costa Coffee.
Male
4/5
Female
4.1/5
Costa Coffee Customer Service Score by Ethnicity
Costa Coffee's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Costa Coffee.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4 | Other | 4 |
Costa Coffee Customer Service Score by Age
Costa Coffee's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Costa Coffee.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4 | 31-35 | 4 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.6 | 46-50 | 4.6 |
51-55 3.3 | 51-55 | 3.3 |
56-60 3 | 56-60 | 3 |
61-65 2.6 | 61-65 | 2.6 |
66+ 4.7 | 66+ | 4.7 |
Costa Coffee Customer Service Score by Usage
Costa Coffee's Customer Service score was rated the highest by customers who have used Costa Coffee's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Costa Coffee Customer Service Score by Industry
Costa Coffee's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Costa Coffee Customer Service vs. Competitors
Compared to its competitors, Costa Coffee's Customer Service score is rated right above Dunkin', and is preceded by Starbucks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Starbucks | 4.1/5 |
| Costa Coffee | 3.9/5 |
| Dunkin' | 3.4/5 |
Unlock Costa Coffee Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Costa Coffee Customer Service vs. Competitors data and gain insights into your customers today.
Costa Coffee as an Employer
Consumer vs. Employees
Costa Coffee scored a 29 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Costa Coffee would recommend the brand to a friend. ENPS measures how likely Costa Coffee employees would recommend working at Costa Coffee to a friend.
Net Promoter Score
29
NPS Score
| 60% | Promoters |
|---|---|
| 9% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 16% | Promoters |
|---|---|
| 14% | Passive |
| 70% | Detractors |
