Costa Coffee vs Starbucks | Comparably
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Costa Coffee
EMPLOYEE
PARTICIPANTS
148
TOTAL
RATINGS
1065
Starbucks Claimed Company
EMPLOYEE
PARTICIPANTS
2397
TOTAL
RATINGS
25801

Costa Coffee vs Starbucks

Compare Costa Coffee versus Starbucks for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 148 employees and customers of Costa Coffee and 2397 employees and customers of Starbucks.

Costa Coffee

Costa Coffee's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Costa Coffee.

Starbucks

Starbucks's brand is ranked #33 in the list of Global Top 100 Brands, as rated by customers of Starbucks. Their current market cap is $128.77B.

4/5
Product Quality
4.1/5
3.7/5
Pricing
3.6/5
3.9/5
Customer Service
4.1/5
29
NPS Score
60%Promoters
9%Passive
31%Detractors
30
NPS Score
54%Promoters
22%Passive
24%Detractors

Net Promoter Score
Winner by 1

See how Costa Coffee compares to its competitors

Dunkin'

Working at Costa Coffee vs Working at Starbucks

Costa Coffee's CEO
47 / 100

CEO Rating

Howard Schultz Starbucks' CEO
Howard Schultz
66 / 100

CEO Rating
Winner by 19%

Costa Coffee

Costa Coffee doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Starbucks

Employees at Starbucks rate their CEO, Howard Schultz, 66/100. This score is 19% higher than the scores of Costa Coffee's CEO. Employees in the Business Development and Engineering departments rate Howard Schultz the highest.

CEO Score 47
CEO Score
CEO Score 66
Overall Culture 53
Overall Culture
Overall Culture 72
-54
eNPS
3
Gender Score 51
Gender Score
Gender Score 77
Diversity Score N/A
Diversity Score
Diversity Score 74
Perk And Benefits 48
Perk And Benefits
Perk And Benefits 79
Professional Dev. N/A
Professional Dev.
Professional Dev. 64

Overall Culture at Costa Coffee vs Starbucks

53
/ 100
Costa Coffee

Employees at Costa Coffee rate their Overall Culture a 53/100, with Sales as the department that rate their experience the highest.

72
/ 100
Starbucks

Employees at Starbucks rate their Overall Culture a /100, with Communications and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 19%

  • Costa Coffee
  • Starbucks72

Employee Net Promoter Score at Costa Coffee vs Starbucks

-54
eNPS
Costa Coffee
20 Promoters 16%
16 Passives 14%
86 Detractors 70%
3
eNPS
Starbucks
780 Promoters 40%
439 Passives 23%
702 Detractors 37%

Employee Net Promoter Score
Winner by %

  • Costa Coffee
  • Starbucks3

Gender Score at Costa Coffee vs Starbucks

51
/ 100
Costa Coffee

Employees at Costa Coffee rate their Gender Score a 51/100, with Sales as the department that rate their experience the highest.

77
/ 100
Starbucks

Employees at Starbucks rate their Gender Score a /100, with Customer Success and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 26%

  • Costa Coffee
  • Starbucks77

Diversity Score at Costa Coffee vs Starbucks

?
Not enough ratings
Costa Coffee

Costa Coffee doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

?
Not enough ratings
Starbucks

Employees at Starbucks rate their Diversity Score a /100, with Business Development and Engineering as the two departments that rate their experience the highest.

Diversity Score
Winner

  • Starbucks74

Perk and Benefits Score at Costa Coffee vs Starbucks

48
/ 100
Costa Coffee

Employees at Costa Coffee rate their Perk and Benefits Score a 48/100.

79
/ 100
Starbucks

Employees at Starbucks rate their Perk and Benefits Score a /100, with Engineering and Legal as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 31%

  • Costa Coffee
  • Starbucks79

Professional Development Score at Costa Coffee vs Starbucks

?
Not enough ratings
Costa Coffee

Costa Coffee doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

?
Not enough ratings
Starbucks

Employees at Starbucks rate their Professional Development Score a /100, with Marketing and Sales as the two departments that rate their experience the highest.

Professional Development Score
Winner

  • Starbucks64

Leadership Culture Ratings vs Starbucks

Costa Coffee
48 / 100
Starbucks
68 / 100

Costa Coffee rates % lower than Starbucks on Leadership Culture Ratings vs Starbucks Ratings based on looking at 5893 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your company invested in your career growth?" and "Do Your Company Leaders Do What They Should to Retain You as an Employee?".

  • Costa Coffee
  • Starbucks68

Compensation Culture Ratings vs Starbucks

Costa Coffee
53 / 100
Starbucks
71 / 100

Costa Coffee rates % lower than Starbucks on Compensation Culture Ratings vs Starbucks Ratings based on looking at 4172 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "What is the best part about your compensation package?".

  • Costa Coffee
  • Starbucks71

Team Culture Ratings vs Starbucks

Costa Coffee
59 / 100
Starbucks
76 / 100

Costa Coffee rates % lower than Starbucks on Team Culture Ratings vs Starbucks Ratings based on looking at 3781 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "Does Your Boss Hurt Your Company Culture?".

  • Costa Coffee
  • Starbucks76

Environment Culture Ratings vs Starbucks

Costa Coffee
64 / 100
Starbucks
81 / 100

Costa Coffee rates % lower than Starbucks on Environment Culture Ratings vs Starbucks Ratings based on looking at 3735 ratings from employees of the two companies. Ratings come from the answers to questions like "Does someone you work with closely, make you want to quit your job?" and "On average, how many hours do you work a day?".

  • Costa Coffee
  • Starbucks81

Sentiment Culture Ratings vs Starbucks

Costa Coffee
47 / 100
Starbucks
73 / 100

Costa Coffee rates % lower than Starbucks on Sentiment Culture Ratings vs Starbucks Ratings based on looking at 4692 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "How confident are you about the future success of your company?".

  • Costa Coffee
  • Starbucks73

See how Costa Coffee compares to its competitors