Costa Coffee

EMPLOYEE PARTICIPANTS: 150

TOTAL RATINGS: 1077

Starbucks Claimed Company

EMPLOYEE PARTICIPANTS: 2402

TOTAL RATINGS: 25813

Costa Coffee vs Starbucks

Compare Costa Coffee versus Starbucks for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 150 employees and customers of Costa Coffee and 2402 employees and customers of Starbucks.

Costa Coffee

Costa Coffee's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Costa Coffee.

Starbucks

Starbucks's brand is ranked #33 in the list of Global Top 100 Brands, as rated by customers of Starbucks. Their current market cap is $128.77B.

4/5

Product Quality

4.1/5

3.7/5

Pricing

3.6/5

3.9/5

Customer Service

4.1/5

NPS Score

61%	Promoters
9%	Passive
30%	Detractors

Net Promoter Score
Winner by 1

NPS Score

54%	Promoters
22%	Passive
24%	Detractors

See how Costa Coffee compares to its competitors

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See how Starbucks compares to its competitors

Working at Costa Coffee vs Working at Starbucks

48 / 100

CEO Rating

Howard Schultz

66 / 100

CEO Rating
Winner by 18%

Costa Coffee

Costa Coffee doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Starbucks

Employees at Starbucks rate their CEO, Howard Schultz, 66/100. This score is 18% higher than the scores of Costa Coffee's CEO. Employees in the Business Development and Engineering departments rate Howard Schultz the highest.

CEO Score 48

CEO Score

CEO Score 66

Overall Culture 53

Overall Culture

Overall Culture 72

-51

eNPS

Gender Score 51

Gender Score

Gender Score 77

Diversity Score N/A

Diversity Score

Diversity Score 74

Perk And Benefits 49

Perk And Benefits

Perk And Benefits 79

Professional Dev. N/A

Professional Dev.

Professional Dev. 64

Overall Culture at Costa Coffee vs Starbucks

/ 100

Costa Coffee

Employees at Costa Coffee rate their Overall Culture a 53/100, with Sales as the department that rate their experience the highest.

/ 100

Starbucks

Employees at Starbucks rate their Overall Culture a /100, with Communications and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 19%

Costa Coffee
Starbucks72

Employee Net Promoter Score at Costa Coffee vs Starbucks

-51

eNPS

Costa Coffee

22 Promoters 18%

16 Passives 13%

86 Detractors 69%

eNPS

Starbucks

780 Promoters 40%

439 Passives 23%

705 Detractors 37%

Employee Net Promoter Score
Winner by %

Costa Coffee
Starbucks3

Gender Score at Costa Coffee vs Starbucks

/ 100

Costa Coffee

Employees at Costa Coffee rate their Gender Score a 51/100, with Sales as the department that rate their experience the highest.

/ 100

Starbucks

Employees at Starbucks rate their Gender Score a /100, with Customer Success and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 26%

Costa Coffee
Starbucks77

Diversity Score at Costa Coffee vs Starbucks

Not enough ratings

Costa Coffee

Costa Coffee doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Starbucks

Employees at Starbucks rate their Diversity Score a /100, with Business Development and Engineering as the two departments that rate their experience the highest.

Diversity Score
Winner

Starbucks74

Perk and Benefits Score at Costa Coffee vs Starbucks

/ 100

Costa Coffee

Employees at Costa Coffee rate their Perk and Benefits Score a 49/100.

/ 100

Starbucks

Employees at Starbucks rate their Perk and Benefits Score a /100, with Engineering and Legal as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 30%

Costa Coffee48
Starbucks

Professional Development Score at Costa Coffee vs Starbucks

Not enough ratings

Costa Coffee

Costa Coffee doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Starbucks

Employees at Starbucks rate their Professional Development Score a /100, with Sales and Marketing as the two departments that rate their experience the highest.

Professional Development Score
Winner

Starbucks64

Leadership Culture Ratings vs Starbucks

Costa Coffee rates % lower than Starbucks on Leadership Culture Ratings vs Starbucks Ratings based on looking at 5901 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your manager?" and "How would you rate your executive team?".

Costa Coffee49
Starbucks

Compensation Culture Ratings vs Starbucks

Costa Coffee rates % lower than Starbucks on Compensation Culture Ratings vs Starbucks Ratings based on looking at 4175 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Are you satisfied with your Benefits?".

Costa Coffee54
Starbucks

Team Culture Ratings vs Starbucks

Costa Coffee rates % lower than Starbucks on Team Culture Ratings vs Starbucks Ratings based on looking at 3783 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "Does Your Boss Hurt Your Company Culture?".

Costa Coffee59
Starbucks

Environment Culture Ratings vs Starbucks

Costa Coffee rates % lower than Starbucks on Environment Culture Ratings vs Starbucks Ratings based on looking at 3735 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "What is most positive about the culture and environment at your company?".

Costa Coffee
Starbucks81

Sentiment Culture Ratings vs Starbucks

Costa Coffee rates % lower than Starbucks on Sentiment Culture Ratings vs Starbucks Ratings based on looking at 4699 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "Are you typically excited about going to work each day?".

Costa Coffee
Starbucks73

See how Costa Coffee compares to its competitors

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