29
NPS Score
VS
Costa Coffee
- EMPLOYEE
PARTICIPANTS - 148
- TOTAL
RATINGS
Starbucks Claimed Company
- EMPLOYEE
PARTICIPANTS - 2373
- TOTAL
RATINGS
Costa Coffee vs Starbucks
Compare Costa Coffee versus Starbucks for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 148 employees and customers of Costa Coffee and 2373 employees and customers of Starbucks.
Costa Coffee
Costa Coffee's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Costa Coffee.
Starbucks
Starbucks's brand is ranked #33 in the list of Global Top 100 Brands, as rated by customers of Starbucks. Their current market cap is $128.77B.
4/5
Product Quality
4.1/5
3.7/5
Pricing
3.6/5
3.9/5
Customer Service
4.1/5
| 60% | Promoters |
|---|---|
| 9% | Passive |
| 31% | Detractors |
30
NPS Score
| 54% | Promoters |
|---|---|
| 22% | Passive |
| 24% | Detractors |
Net Promoter Score
Winner by 1
See how Costa Coffee compares to its competitors
Working at Costa Coffee vs Working at Starbucks
47 / 100
CEO Rating
66 / 100
CEO Rating
Winner by 19%
Costa Coffee
Costa Coffee doesn't have enough ratings to calculate the Team Culture Ratings.
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Starbucks
Employees at Starbucks rate their CEO, Howard Schultz, 66/100. This score is 19% higher than the scores of Costa Coffee's CEO. Employees in the Business Development and Engineering departments rate Howard Schultz the highest.