It was in this innovative shop that the brothers became the first coffee providers in London to serve Espresso and crafted Cappuccino in porcelain cups so that customers could experience coffee at its best. read more
Costa Coffee Company Culture
Costa Coffee Culture
This score is derived from employee ratings & reviews2.4/5
Costa Coffee's Overall Culture is rated D-
Top Rated Culture Dimensions
Environment
C-Executive Team
D+Compensation
DTeam
DHappiness
DCosta Coffee CEO
Bottom 5%Bottom 5% of Similar Size Companies
47 /100
See More
Diversity at Costa Coffee
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Costa Coffee
Bottom 10%Bottom 10% of Similar Size Companies
D-
Women at Costa Coffee have rated Compensation, Perks And Benefits, and Environment as the highest categories they have scored
Costa Coffee eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 15%Bottom 15% of Similar Size Companies
Recommend to a Friend?
-54
Costa Coffee employees are -54% more likely to recommend Costa Coffee as a great place to work
| 16% | Promoters |
|---|---|
| 14% | Passives |
| 70% | Detractors |
Working at Costa Coffee
Working at Costa Coffee is rated below average by 148 employees, across various culture dimensions. Costa Coffee employees rate Environment highest among all categories, and think that Meetings and CEO Rating have the most room for improvement, putting Costa Coffee’s culture in the Bottom 10% compared to similar sized companies on Comparably. See below in detail how working at Costa Coffee was rated by employees.
Overall Company Culture at Costa Coffee
D-
Overall Company Culture at Costa Coffee is rated D-
Last updated a month ago
Bottom
10%
Costa Coffee ranks in the Bottom 10% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Costa Coffee Employee Reviews
Out of 94 Costa Coffee employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping Costa Coffee improve their work culture.
| Positive Reviews | 78% |
|---|---|
| Constructive Feedback | 22% |
Positive Reviews From Costa Coffee Employees
- What did you like most about the interview process?it was a friendly relaxed approach
- What is most positive about the culture and environment at your company?everyone is very friendly, and we are capable of working well as a team.
- What are some of the best things about your team?everyone works really hard, they are very friendly
Constructive Feedback From Costa Coffee Employees
- What does the leadership team need to get better at?team building and encouragement to team members.
- What does the leadership team need to get better at?Training, awareness of food safety and hygiene, listening to employee feedback
- What do your coworkers need to improve and how could you work together better?Customer service, standards, work ethics, following basic food hygiene requirements
Costa Coffee Company Information
Costa Coffee Mission, Vision & Values
Costa Coffee Mission Statement
It was in this innovative shop that the brothers became the first coffee providers in London to serve Espresso and crafted Cappuccino in porcelain cups so that customers could experience coffee at its best.
Costa Coffee Vision Statement
Soon shops started opening up across prestigious locations in London, becoming destinations for fashionable Londoners.
Costa Coffee Values
- Experience
- Quality
| Headquarter | United Kingdom |
|---|---|
| Website | www.costa.co.uk |
| Founding Date | 1971 |
Costa Coffee Competitors
Costa Coffee competitors include Starbucks and Dunkin'. Costa Coffee ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Costa Coffee compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Costa Coffee Employees
148 employees at Costa Coffee have reviewed Costa Coffee across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was a month ago.
Overall, the 148 Costa Coffee employees give their leadership a grade of D-, or Bottom 10% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Employees at Costa Coffee are mostly dissatisfied with their total compensation at Costa Coffee, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Costa Coffee are not very pleased with their team. 148 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Costa Coffee are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Costa Coffee believe the environment at Costa Coffee is negative. Most Participants believe the pace of work at Costa Coffee is extremely fast. About 70% of the employees at Costa Coffee work 8 hours or less, while 13% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Costa Coffee are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Costa Coffee - Employee Onboarding
The prevailing opinion from Comparably users about their company is that it was very prepared on their first day. Employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Costa Coffee KPIs and OKRs
At this moment no Costa Coffee employees have provided insight into whether or not they clearly understand Costa Coffee's KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Costa Coffee Salaries
How much does Costa Coffee pay?
How much do people at Costa Coffee get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Costa Coffee is $112,510, or $54 per hour, while the estimated median salary is $116,223, or $55 per hour.
At Costa Coffee, the highest paid job is a Corporate Counsel at $177,932 annually and the lowest is a CS Rep at $46,276 annually. Average Costa Coffee salaries by department include: Communications at $82,753, Design at $97,953, Legal at $171,828, and Product at $131,208. Half of Costa Coffee salaries are above $116,223.
56 employees at Costa Coffee rank their Compensation in the Bottom 20% of similar sized companies (based on 162 ratings) while 53 employees at Costa Coffee rank their Perks And Benefits in the Bottom 10% of similar sized companies (based on 53 ratings).
Last updated a month ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $68k | $68k | 1st Percentile |
17th Percentile $89k | $89k | 17th Percentile |
33rd Percentile $116k | $116k | 33rd Percentile |
50th Percentile $162k | $162k | 50th Percentile |
67th Percentile $226k | $226k | 67th Percentile |
83rd Percentile $243k | $243k | 83rd Percentile |
100th Percentile $285k | $285k | 100th Percentile |
$112,510*
Average Compensation
$116,223*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Costa Coffee Salaries by Department
Diversity & Inclusion at Costa Coffee
The Diversity score provides insights into how diverse employees feel and rate their work experience at Costa Coffee across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Costa Coffee Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
Costa Coffee PTO
Costa Coffee PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Costa Coffee Careers
Costa Coffee Jobs
No Recent Jobs found for Costa Coffee on Comparably
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Frequently Asked Questions regarding Costa Coffee
What is Costa Coffee eNPS?
The eNPS for Costa Coffee is -54
What is the salary for HR Manager in Costa Coffee?
HR Manager average salary in the US is 108k
What are the salaries in the Design in Costa Coffee?
The average salaries for Design in Costa Coffee is 98k
Who are Costa Coffee competitors?
Costa Coffee main competitors are Starbucks, Dunkin'
What are the benefits at Costa Coffee?
Costa Coffee perks and benefits are Health Insurance & PTO / Vacation Policy
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