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Help Scout Claimed Company

Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. read more

EMPLOYEE PARTICIPANTS: 39

TOTAL RATINGS: 652

CEO: Nick Francis

Help Scout Company Culture

Help Scout Culture

This score is derived from employee ratings & reviews

4.4/5

Help Scout's Overall Culture is rated A-

Top Rated Culture Dimensions

CEO Rating

A+

Environment

A+

Happiness

A+

Meetings

A+

Perks & Benefits

A+

Help Scout CEO

Top 5%Top 5% of Similar Size Companies on Comparably

Nick Francis

88 /100

A Day in the Life

Help Scout employees generally work 8.2 hrs a day

Work Hours

A Day in the Life

Employees at Help Scout report the work pace is comfortably fast

Work Pace

A Day in the Life

97% of Help Scout employees look forward to interacting with their team every day

Coworkers

A Day in the Life

Help Scout employees typically get valuable feedback on how to improve at work Every Week

Feedback

A Day in the Life

97% of Help Scout employees call their work environment positive

Environment

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Anonymous Q&A with Help Scout Employees

Most Recent Q&A

What's the Engineering team like at Help Scout?

Asked to the Engineering Department at Help Scout

Helpful. And everyone has a high degree of ownership, empathy, humility, and of course excellence.

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What's the vibe like in the Engineering dept at Help Scout? How many hours are you working?

Asked to the Engineering Department at Help Scout

I work more than my 40 contracted hours, but it's because I love the work so much. There isn't an expectation to do this, but I do, because...

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What is the dress code at Help Scout?

Asked to all employees at Help Scout

We're remote, so wearing a shirt when on a video call is basically it :)

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What are the differences between maternity and paternity leave at Help Scout?

Asked to all employees at Help Scout

Zero, primary/secondary caregiver gets the same amount of leave.

View Response & Answer »

What is Help Scout's policy towards pets in the workplace?

Asked to all employees at Help Scout

Being "Remote First", always allowed.

View Response & Answer »

What's the work from home policy like at Help Scout?

Asked to all employees at Help Scout

Help Scout is a remote-first company.

View Response & Answer »

View All Questions and Answers about Help Scout

Gender Score How positively women rate their overall experience at Help Scout

top 10% Gender

Help Scout currently ranks in the Top 10% of similarly sized companies on Comparably

Diversity Score How positively minorities rate their overall experience at Help Scout

top 15% Diversity

Help Scout currently ranks in the Top 15% of similarly sized companies on Comparably

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Top 20%Top 20% of Similar Size Companies on Comparably

eNPS Score

84%	Promoters
5%	Passives
11%	Detractors

Help Scout Culture Video

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Mission, Vision, & Values

Our mission is to help our customers build a company people love!

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Help Scout Culture At a Glance

Overall, the 39 Help Scout employees give their leadership a grade of A-, or Top 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Help Scout are extremely happy with their total compensation at Help Scout, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Help Scout are extremely happy with their team. 39 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Help Scout are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Help Scout believe the environment at Help Scout is positive. Most Participants believe the pace of work at Help Scout is comfortably fast. About 85% of the employees at Help Scout work 8 hours or less.

Overall, the employees at Help Scout are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Help Scout has 46 employees. 39 employees at Help Scout have reviewed Help Scout across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago. Overall, the 39 Help Scout employees give their leadership a grade of A-, or Top 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.Employees at Help Scout are extremely happy with their total compensation at Help Scout, which includes a combination of pay, stock and equity, and benefits. Overall, employees at Help Scout are extremely happy with their team. 39 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Help Scout are effective, and the majority look forward to interacting with their coworkers.The majority of employees at Help Scout believe the environment at Help Scout is positive. Most Participants believe the pace of work at Help Scout is comfortably fast. About 85% of the employees at Help Scout work 8 hours or less.Overall, the employees at Help Scout are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.