Help Scout Competitors | Comparably
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Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. read more
EMPLOYEE
PARTICIPANTS
39
TOTAL
RATINGS
652
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Help Scout Competitors

Help Scout competitors include Zendesk, Helpshift and Desk.com. Help Scout ranks 1st in CEO Score on Comparably vs its competitors. See below how Help Scout compares to its competitors with CEO Rankings, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
1st
eNPS Rank
1st
Gender Rank
1st
Diversity Rank
1st

See Help Scout Culture vs Competitors:

Help Scout Competitors
RankCompanyScore
1Help Scout88
2Zendesk76
3Helpshift76
4Desk.com68

Help Scout Competitors at a Glance

CEO Ratings Comparison

Help Scout's CEO Score Ranks 1st

38 Employees at Help Scout rate Nick Francis a 88 out of 100, which ranks them 1st out of Help Scout's competitors. Last rating was months ago.

  1. 1st
    Nick Francis Help Scout's CEO
    Nick Francis
    Help Scout
    88
    out of 100
  2. 2nd
    Abinash Tripathy Helpshift's CEO
    Abinash Tripathy
    Helpshift
    78
    out of 100

    6 Employees at Helpshift rate Abinash Tripathy a 78 out of 100, which ranks them 2nd out of Help Scout's competitors. Last rating was months ago.

  3. 3rd
    Tom Eggemeier Zendesk's CEO
    Tom Eggemeier
    Zendesk
    75
    out of 100

    286 Employees at Zendesk rate Tom Eggemeier a 75 out of 100, which ranks them 3rd out of Help Scout's competitors. Last rating was a month ago.

  4. 4th
    Desk.com's CEO
    Desk.com
    70
    out of 100

    4 Employees at Desk.com rate a 70 out of 100, which ranks them 4th out of Help Scout's competitors. Last rating was months ago.

CEO Ratings Comparison
RankCEOCompany Score
1Nick FrancisHelp Scout88
2Abinash TripathyHelpshift78
3Tom EggemeierZendesk75
4Desk.com70
Overall Culture Score Comparison

Help Scout Ranks 1st in Overall Culture Score

39 Employees rate Help Scout's Overall Culture a 88/100, which ranks it 1st against its competitors. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Help Scout
    88 / 100
  2. 2nd
    Zendesk
    76 / 100
  3. 3rd
    Helpshift
    76 / 100
  4. 4th
    Desk.com
    68 / 100
Overall Culture Score Comparison
RankCompany Score
1Help Scout88
2Zendesk76
3Helpshift76
4Desk.com68
eNPS Comparison

Help Scout Ranks 1st in Employee Net Promoter Score

37 Employees rate Help Scout's Employee Net Promoter Score a 73, which ranks it 1st against its competitors. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Help Scout to a friend?”.

  1. 1st
    Help Scout
    73
  2. 2nd
    Desk.com
    50
  3. 3rd
    Zendesk
    21
  4. 4th
    Helpshift
    0
eNPS Comparison
RankCompany eNPS
1Help Scout73
2Desk.com50
3Zendesk21
4Helpshift0
Gender Score Comparison

Help Scout Ranks 1st in Gender Score

15 Employees rate Help Scout's Gender Score a 92/100, which ranks it 1st against its competitors. The Gender Score tracks how positively women rate their experience at Help Scout.

  1. 1st
    Help Scout
    92 / 100
  2. 2nd
    Zendesk
    78 / 100
Gender Score Comparison
RankCompany Score
1Help Scout92
2Zendesk78
Diversity Score Comparison

Help Scout Ranks 1st in Diversity Score

7 Employees rate Help Scout's Diversity Score a 89/100, which ranks it 1st against its competitors. The Diversity Score tracks how positively diverse employees rate their experience at Help Scout.

  1. 1st
    Help Scout
    89 / 100
  2. 2nd
    Zendesk
    74 / 100
Diversity Score Comparison
RankCompany Score
1Help Scout89
2Zendesk74
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