Comparably Awards

Help Scout Claimed Company

Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. read more

EMPLOYEE PARTICIPANTS: 39

TOTAL RATINGS: 652

CEO: Nick Francis

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Help Scout CEO & Leadership Team Ratings

Nick Francis and the Help Scout leadership team are scored an "A-" by 38 employees placing it in the Top 15% of companies sized 11-50 Employees on Comparably. The Leadership Score of 89/100 is based on 147 ratings; it combines employee feedback on their CEO (88/100), Manager (87/100), and Executive Team (87/100).

Nick Francis Help Scout CEO Rating

Top 5% Compared to other companies of similar size in Boston

A+

88 / 100

Nick Francis the CEO of Help Scout received an average score of 88 from Help Scout employees.

Male employees at Help Scout rate the CEO the highest.

Male: 92

Female: 90

The Engineering department at Help Scout rate the CEO the highest.

Engineering: 90

Caucasian employees at Help Scout rate the CEO the highest.

Caucasian: 91

Help Scout Manager Rating

Top 10% Compared to other companies of similar size in Boston

87 / 100

Managers received an average score of 87 from Help Scout employees.

Female employees at Help Scout rate their Manager the highest.

Male: 87

Female: 92

The Engineering department at Help Scout rate their Manager the highest.

Engineering: 84

Caucasian employees at Help Scout rate their Manager the highest.

Caucasian: 89

Help Scout Executive Team Rating

Top 10% Compared to other companies of similar size in Boston

87 / 100

The Executive team received an average score of 87 from Help Scout employees.

Female employees at Help Scout rate the Executive Team the highest.

Male: 90

Female: 91

The Engineering department at Help Scout rate the Executive Team the highest.

Engineering: 88

Caucasian employees at Help Scout rate the Executive Team the highest.

Caucasian: 90

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