73
eNPS Score
Q&A With Help Scout Employees
What we offer our employees Competitive salary 100% health and dental coverage for you and your family Paid parental leave, including adoption 401k with 1% match for US residents Personal development stipend Transparency with financials and metrics Flexible vacation Work with people who will bring out your best Long-term/short-term disability & life insurance
How employees describe working at Help Scout
The friendly, transparent, and consistent communication from beginning to end.
Care about the customer and respect when they say no to your products. Respect your employees who cares about customer's opinions. We are employees should not have to hound them to buy.
It's a place where you can actually balance life and work, not just pretend to
Their product always works and their support is excellent
Getting to work with some of the bests engineers in the industry.
Review from Engineering Dept
What it's like to work at Help Scout
- Help Scout employees generally work 8.2 hrs a day
- Employees at Help Scout report the work pace is comfortably fast
- 97% of Help Scout employees look forward to interacting with their team every day
- Help Scout employees typically get valuable feedback on how to improve at work Every Week
- 97% of Help Scout employees call their work environment positive
Q&A With Help Scout Employees
IDX: 0 TOT: 28
What's the Engineering team like at Help Scout?
Helpful. And everyone has a high degree of ownership, empathy, humility, and of course excellence.
They are some of the nicest, friendliest, and talented cross-functional engineers I've ever worked with. There's no such thing as "that's not what I do".
High quality. Super open. Not one person on the engineering team has been anything less than happy when collaborating on work. They're a fun set of colleagues to work with.
What's the vibe like in the Engineering dept at Help Scout? How many hours are you working?
I work more than my 40 contracted hours, but it's because I love the work so much. There isn't an expectation to do this, but I do, because I want the company to succeed.
40 hour weeks are the norm, not the exception!
What makes you most happy at Help Scout?
Top Employee Response
Being given a task to perform when I have no idea how to do it.
The warmfuzzy channel in Slack.
What is the best part about your compensation package at Help Scout?
Top Employee Response
Annual cost of living adjustments are separate from our performance based increases!
Salary is just one component (and a very good one)... The entire package is geared towards keeping people happy and engaged.
What do you like best about the leadership team at Help Scout?
Top Employee Response
they communicate well, lead from the front, take responsibility for failures, aren't afraid of tough decisions, and are very transparent
They are open to feedback and act on it.
What is the dress code at Help Scout?
We're remote, so wearing a shirt when on a video call is basically it :)
What are the differences between maternity and paternity leave at Help Scout?
Zero, primary/secondary caregiver gets the same amount of leave.
What is Help Scout's policy towards pets in the workplace?
Being "Remote First", always allowed.
What's the work from home policy like at Help Scout?
Top Employee Response
Help Scout is a remote-first company.
How do I do well in an interview at Help Scout?
Preparation is key. Read the blogs. Know what you're going to ask. If something you were going to ask was covered by a blog, point it out. Be yourself and be honest. If you don't know the answer to a question, say it & ask for clarification.
How long do the interviews usually take at Help Scout?
Most at 30 min - sometimes engineer technical interviews can be 45 (note the do not involve coding - we save that for a take home project)
What's the pay like for Customer Support roles at Help Scout?
Above industry average
What are the team outings like at Help Scout?
Awesome! We get to socialise for 4 days, always in a different part of the world, they're sweet!
What's one thing you wish you'd known before joining Help Scout?
Nothing. I've literally enjoyed every minute of working here. It's infinitely better than my previous jobs, I really can't complain.
How's the morale at Help Scout?
High. Most employees love the company and enjoy contributing to improve it. Quite a lot of employees voluntarily work more than their 40 hours.
How much diversity is there among employees at Help Scout?
A good amount? We have people working for us from all over the world!
What's the office layout like at Help Scout?
The office is lovely - very modern and spacious, but it's situated in Boston (and there's now one in Boulder). With the team being largely remote, it's difficult to visit the office often.
What unique perks and benefits does Help Scout provide?
Health cover. Learn something stipend. Take (as many/as little) holidays as you wish. Totally flexible hours. REMOTE. Retreats TWICE per year!
How's the leadership on the Engineering team at Help Scout?
My boss is very hands off with me. He understands how I like to work and he leaves me to it, but he's there when I need something - our relationship works perfectly well.
What's the pay like for Engineering roles at Help Scout?
The pay is very good, but more importantly: totally fair. Employees are paid similarly across the board, regardless of where they are situated. I've known other remote companies hire from 'cheaper' countries, in order to pay lower wages. This isn't the case with Help Scout!
How's the leadership on the Marketing team at Help Scout?
Wonderful! The leadership structure provides for a lot of autonomy and minimizes the chances of micromanagement. I feel like my team lead is invested in my growth and development as an individual and member of the company. My team lead is also open to new ideas and I am constantly encouraged to find innovative avenues to achieve my professional goals.
What are some of the best things about your team at Help Scout?
Very good engineers who want to be even better people. Great team
What is most positive about the culture and environment at Help Scout?
the culture is focused on genuine professionalism and service to others.
What do employees at Help Scout think about their benefits?
97% of Help Scout employees say they are satisfied with their benefits. The majority of employees also get Unlimited of paid vacation, and most of the employees believe the cash value of their benefits is $2500+/mo.
Curious about what work's like at Help Scout?
Anonymously Ask Help Scout Employees Any Question
Should I work at Help Scout?
84% of Help Scout employees would encourage their friends to become coworkers, whereas 5% are neutral and 11% would not recommend working at Help Scout to their friends.
| 84% | Promoters |
|---|---|
| 5% | Passive |
| 11% | Detractors |
