73
eNPS Score
Q&A With Help Scout Employees
What we offer our employees Competitive salary 100% health and dental coverage for you and your family Paid parental leave, including adoption 401k with 1% match for US residents Personal development stipend Transparency with financials and metrics Flexible vacation Work with people who will bring out your best Long-term/short-term disability & life insurance
How employees describe working at Help Scout
The friendly, transparent, and consistent communication from beginning to end.
Care about the customer and respect when they say no to your products. Respect your employees who cares about customer's opinions. We are employees should not have to hound them to buy.
It's a place where you can actually balance life and work, not just pretend to
Their product always works and their support is excellent
Getting to work with some of the bests engineers in the industry.
Review from Engineering Dept
What it's like to work at Help Scout
- Help Scout employees generally work 8.2 hrs a day
- Employees at Help Scout report the work pace is comfortably fast
- 97% of Help Scout employees look forward to interacting with their team every day
- Help Scout employees typically get valuable feedback on how to improve at work Every Week
- 97% of Help Scout employees call their work environment positive
Q&A With Help Scout Employees
IDX: 25 TOT: 28
How's career growth and advancement at Help Scout?
80% of the same employees also feel like Help Scout is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at Help Scout.
How are the managers at Help Scout?
Help Scout employees rate their manager an A+ or 88/100 and the majority believe their manager truly cares about them as a person. Most of the employees (100%) also feels pretty comfortable providing negative feedback directly to their boss.
What's the pay like for employees at Help Scout?
Help Scout employees rates their pay and overall compensation an A- or 88/100. 88% of employees believe they are paid fairly and 100% of employees get raises every year.
Curious about what work's like at Help Scout?
Anonymously Ask Help Scout Employees Any Question
Should I work at Help Scout?
84% of Help Scout employees would encourage their friends to become coworkers, whereas 5% are neutral and 11% would not recommend working at Help Scout to their friends.
| 84% | Promoters |
|---|---|
| 5% | Passive |
| 11% | Detractors |
