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Help Scout Claimed Company
Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. read more
Help Scout Company Culture
Help Scout Culture
This score is derived from employee ratings & reviews4.4/5
Help Scout's Overall Culture is rated A-
Top Rated Culture Dimensions
CEO Rating
A+Environment
A+Happiness
A+Meetings
A+Perks & Benefits
A+Help Scout CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Nick Francis
88 /100
See More
Diversity at Help Scout
Top 15%Top 15% of Similar Size Companies on Comparably
A-
Diverse employees at Help Scout have rated Perks And Benefits, Happiness, and Meetings as the highest categories they have scored
Women at Help Scout
Top 10%Top 10% of Similar Size Companies on Comparably
A
Women at Help Scout have rated Happiness, Meetings, and Perks And Benefits as the highest categories they have scored
Help Scout eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 20%Top 20% of Similar Size Companies on Comparably
Recommend to a Friend?
73
Help Scout employees are 73% more likely to recommend Help Scout as a great place to work
| 84% | Promoters |
|---|---|
| 5% | Passives |
| 11% | Detractors |
Working at Help Scout
Working at Help Scout is rated highly by 39 employees, across various culture dimensions. Help Scout employees are most satisfied about CEO Rating, Environment, and Happiness categories, putting Help Scout’s culture in the Top 15% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in Boston. See below in detail how working at Help Scout was rated by employees.
Overall Company Culture at Help Scout
A-
Overall Company Culture at Help Scout is rated A-
Last updated months ago
Top
15%
Help Scout ranks in the Top 15% of other companies on Comparably with 11-50 Employees for Overall Company Culture Score
Help Scout Employee Reviews
Out of 103 Help Scout employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Help Scout improve their work culture.
| Positive Reviews | 88% |
|---|---|
| Constructive Feedback | 12% |
Positive Reviews From Help Scout Employees
- What did you like most about the interview process?The friendly, transparent, and consistent communication from beginning to end.
- What makes you most happy at work?My work-life balance brings me much joy and the rest of the team, creating a positive and quality-filled work environment.
- What are some of the best things about your team?The entire team is curious, helpful, and comprised of good people.
Constructive Feedback From Help Scout Employees
- What's going wrong and how can it be improved?Little response to respect when it comes to employees
- What needs to change to make the company culture better?Change your selling tactics and be honest when it comes to the job position
- What do your coworkers need to improve and how could you work together better?Respect employees point of view
Help Scout Company Information
Help Scout Company Overview
Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services.
Help Scout was founded in 2011 and its current CEO is Nick Francis. Since its inception 15 years ago, Help Scout has grown to 46 employees.
Help Scout Mission, Vision & Values
Help Scout Mission & Values
Our mission is to help our customers build a company people love!
| Headquarter | 131 Tremont Street Boston, MA 02111-1338 United States of America |
|---|---|
| Website | www.helpscout.net/ |
| Founding Date | 2011 |
| Tel | 855-435-7726 |
| Company Status | Private |
| Jobs | www.helpscout.net/careers/ |
Help Scout Competitors
Help Scout competitors include Zendesk, Helpshift, and Desk.com. Help Scout ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Help Scout compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
A Day in the Life
A Day in the Life
Help Scout employees generally work 8.2 hrs a day
Work Hours
A Day in the Life
Employees at Help Scout report the work pace is comfortably fast
Work Pace
A Day in the Life
97% of Help Scout employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Help Scout employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
97% of Help Scout employees call their work environment positive
Environment
Help Scout Employees
Help Scout has 46 employees. 39 employees at Help Scout have reviewed Help Scout across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 39 Help Scout employees give their leadership a grade of A-, or Top 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Help Scout are extremely happy with their total compensation at Help Scout, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Help Scout are extremely happy with their team. 39 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Help Scout are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Help Scout believe the environment at Help Scout is positive. Most Participants believe the pace of work at Help Scout is comfortably fast. About 85% of the employees at Help Scout work 8 hours or less.
Overall, the employees at Help Scout are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Help Scout - Employee Onboarding
The prevailing opinion from employees about joining Help Scout is that the company was unprepared on their first day. Help Scout employees concluded that their overall onboarding experience was negative. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Help Scout KPIs and OKRs
Employees’ understanding of Help Scout's KPIs and OKRs is essential for its success. Out of 4 Help Scout employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Help Scout CEO & Leadership
88 /100
Help Scout CEO Awards and Recognitions
Help Scout’s CEO Nick Francis started in this role in 2011. Nick’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Boston. With a high CEO score, Nick Francis has won the Best CEO in 2017. Help Scout’s CEO is highly regarded especially by employees with 3 to 6 Years experience, employees with Over 10 Years experience, and Male employees. However, employees in the Engineering department, employees with 6 to 10 Years experience, and Female employees have a less favorable view of the CEO and believe there is room for improvement. Compared to Help Scout’s competitors, Nick Francis ranks right above Helpshift CEO Abinash Tripathy. Under Francis’s leadership, Help Scout employee respondents are most happy about their Environment and the company’s Happiness. Office Culture and Work Culture are two areas, according to respondents, where Help Scout could stand to see real improvement.
Help Scout Leadership
The Help Scout Executive Team is rated an “A” and led by CEO Nick Francis, Co-Founder & CTO Denny Swindle, and Chief Marketing Officer Justine Jordan
Nick Francis CEO / President
Nick Francis serves as the CEO / President of Help Scout.
Denny Swindle Co-Founder & CTO
Denny Swindle serves as the Co-Founder & CTO of Help Scout. Denny started at Help Scout in Aug of 2010. Denny currently... read more
Justine Jordan Chief Marketing Officer
Justine Jordan serves as the Chief Marketing Officer of Help Scout. Justine started at Help Scout in Nov of 2018.... read more
Shawna Fisher VP Finance
Shawna Fisher serves as the VP Finance of Help Scout. Shawna started at Help Scout in Jan of 2017. Shawna currently... read more
Chris Brookins Chief Product Officer
Chris Brookins serves as the Chief Product Officer of Help Scout. Chris started at Help Scout in Jan of 2018. Chris... read more
Diversity & Inclusion at Help Scout
Diverse employees at Help Scout score the company 89/100 across various culture categories, placing Help Scout in the Top 15% of companies on Comparably with 11-50 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Help Scout across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Help Scout Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
Financial Benefits
- 401K / Retirement Plan
Help Scout PTO
Help Scout's PTO and Vacation policy typically gives unlimited days off a year. Paid Time Off is Help Scout's most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit. Help Scout's benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Help Scout Careers
Help Scout Jobs
No Recent Jobs found for Help Scout on Comparably
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Let Help Scout Know You Want To Work There
Overview of Candidates Interested in Help Scout on Comparably
Candidates By Department
All Industries | 25% | |
|---|---|---|
Design | 25% | |
Product | 25% | |
IT | 25% |
Candidates By Location
Boston | 50% | |
|---|---|---|
Burlington | 25% | |
Akron | 25% |
Frequently Asked Questions regarding Help Scout
What is Help Scout address?
Help Scout location is at 131 Tremont Street
Who is the CEO of Help Scout?
Help Scout CEO is Nick Francis, their score by employees is 88
What is Help Scout eNPS?
The eNPS for Help Scout is 73
How many employees work in Help Scout?
Help Scout has 46 employees
Who are Help Scout competitors?
Help Scout main competitors are Zendesk, Helpshift, Desk.com
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