Help Scout Employee Reviews
Out of 103 Help Scout employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Help Scout improve their work culture. The Engineering team, with 88% positive reviews, reports the best experience at Help Scout compared to all other departments at the company.
What do you like best about the leadership team?
The Help Scout leadership team's direction is focused, intentional, and above all, open-minded to change when in the company's best interest.
Their kindness and communication. Plus they're all smart and want to be here.
They are all humble, transparent professionals that keep the company values first while being individual experts in their fields.
Every department is involved in big decision making.
My manager, in particular, is very hands-off. He tells me the work that needs to be done, and trusts me to do it. That works perfectly for me.
Review from Engineering Dept
What is the best part about your compensation package?
The company pays 100% of your health benefits.
If I move to a more expensive city, my compensation will increase automatically.
Help Scout executes annual salary comparisons across the market to ensure they are paying people fairly. Love that.
Review from Engineering Dept
OK salary. Super hard to level up. Poor options amount compared to other companies.
Review from Engineering Dept
Work hours flexibility. Health benefits paid for me and the immediate family.
Review from Engineering Dept
What are some of the best things about your team?
The entire team is curious, helpful, and comprised of good people.
Everyone is really good at their craft and wants the team to collectively succeed.
The ability to produce high quality work with full transparency across teams.
We're a remote team, yet I feel closer to my teammates than many colocated companies I worked for, because everyone makes an effort to take share and take interest in one another.
I work with brilliant and genuinely caring people. I feel pushed to do better but well taken care of even if I make a mistake.
What is most positive about the culture and environment at your company?
Everyone is kind, understanding, and realizes there is more to live than work and money.
The founders have a vision of being excellent at your craft with a work life balance. Never give this up, it rocks!
Review from Engineering Dept
The founders place great emphasis on the remote culture and it's advantages of location flexibility and time for hobbies,relaxing and friends/family. It's something I admire and am very happy to be part of!
Review from Engineering Dept
Transparency. Help Scout is a remote culture and for that to be successful, embedded in our DNA is full transparency across the organization with an emphasis on effective communication.
Our People Ops team keeps this ship sailing. Their energy and love trickle down to the entire team.
What did you like most about the interview process?
The friendly, transparent, and consistent communication from beginning to end.
They kept you updated on the process and timeline and were transparent about pay.
What makes you most happy at work?
My work-life balance brings me much joy and the rest of the team, creating a positive and quality-filled work environment.
The freedom I have to pursue other interests outside of work.
Getting to work with some of the bests engineers in the industry.
Review from Engineering Dept
My colleagues, they inspire me to be my best.
I know what I'm responsible for and how I'm measured and I'm given the tools I need to accomplish them, so I feel set up for success. That allows me to focus on the challenges I was hired to solve, which makes me happy!
What do you like best about your company?
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