A+
83/100
Help Scout Claimed Company
Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. read more
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Help Scout Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
Everyone is kind, understanding, and realizes there is more to live than work and money.
The founders have a vision of being excellent at your craft with a work life balance. Never give this up, it rocks!
Review from Engineering Dept
The founders place great emphasis on the remote culture and it's advantages of location flexibility and time for hobbies,relaxing and friends/family. It's something I admire and am very happy to be part of!
Review from Engineering Dept
Transparency. Help Scout is a remote culture and for that to be successful, embedded in our DNA is full transparency across the organization with an emphasis on effective communication.
Our People Ops team keeps this ship sailing. Their energy and love trickle down to the entire team.
Supportive, humble, vulnerable, kind, and very helpful!
Review from Engineering Dept
people are helpful and smart in general
Review from Engineering Dept
We're positive and constructive without being complacent. It's a company full of designers and critical thinkers, and we're fairly comfortable thinking critically in front of each other, but we don't take it personally and we take pains to boost each others' confidence.
Review from Engineering Dept
Everyone works hard and is incredibly kind. I always feel respected and heard.
Everyone from leadership to the peers is supportive and excels in their roles.
It's a very comfortable environment. Everyone from the top down understands the importance of a proper work/life balance and it reflects in environmental decisions made at Help Scout.
Review from Engineering Dept
Embracing remote work - lots of empathy and thoughtfulness - focus on customer success and helping others
Review from Engineering Dept
Help Scout makes concerted efforts toward diversity and inclusion, and is thoughtful about creating and maintaining a healthy culture on a remote team.
We're entirely remote, and we have the processes built in to keep communication smooth!
I love the transparency - not just communicating decisions but the reasons behind the decisions we make!
the culture is focused on genuine professionalism and service to others.
Review from Engineering Dept
What needs to change to make the company culture better?
Change your selling tactics and be honest when it comes to the job position
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