Help Scout Retention Score | Comparably
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Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. read more
EMPLOYEE
PARTICIPANTS
39
TOTAL
RATINGS
652
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Help Scout Retention Score

Help Scout is in the Top 10% of similar sized companies in its ability to retain quality employees. 100% of employees would not leave Help Scout if they were offered a job for more money while 92% are excited to go to work each day. Overall, 100% of Help Scout's employees feel the company is doing what it should to retain them. Quality employees are difficult to find which makes retaining them all the more important.

Last updated months ago.

Where This Score Ranks Help Scout's Retention

  • TOP
    10%

    In the Top 10% of 2049 Similar Sized Companies on Comparably

  • TOP
    5%

    In the Top 5% of 272 Nearby Companies in Boston

  • 1st

    1st place versus 3 competitors rated on Comparably

94
Dec
92
Feb
92
Aug
92
Sep
91
May
A90 / 100
Jan
Who Ranks Help Scout's Retention the Highest?
Gender - Female 99/100
Experience - Over 10 Years 98/100
Ethnicity - Caucasian 94/100
Who Ranks Help Scout's Retention the Lowest?
Experience - 3 to 6 Years 87/100
Gender - Male 89/100
Department - Engineering 90/100

Help Scout Retention At a Glance

Help Scout's Retention score is rated an "A" by 39 employees. The category helps understand Help Scout's focus and commitment to retaining employees in their organization.

Over the past three months, Help Scout's Retention score has remained steady at 90/100. Help Scout ranks in 1st place versus 3 competitors which include Zendesk, Helpshift, and Desk.com. The Engineering department is likely to stay at the company the longest.

Help Scout's Retention score is in the Top 10% of 2049 similar sized companies (11-50 Employees) on Comparably. The Company ranks in the Top 5% compared to 272 nearby companies in Boston.

Help Scout's Retention Trendline

  • Help Scout91
  • Other Companies in Boston
  • Similar Size on Comparably

How Help Scout's Retention Score is Calculated

FILTER RATINGS BY

Results from 39 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

AnswerPercent
Yes88%
No12%
Do you believe you're paid fairly?
AnswerPercent
Yes97%
No3%
Do you look forward to interacting with your coworkers?
93
out of 100
How would you rate the quality of your coworkers?
AnswerPercent
Yes92%
No8%
Are you typically excited about going to work each day?
AnswerPercent
Every week60%
Once a month40%
Once a quarter0%
Once a year0%
Never0%
How often do you get valuable feedback on how to improve at work?
AnswerPercent
Yes100%
No0%
Do you approve of the job your executive team is doing at your company?
AnswerPercent
Yes100%
No0%
Do Your Company Leaders Do What They Should to Retain You as an Employee?
AnswerPercent
Very Secure60%
Secure Enough0%
Neutral0%
Insecure20%
Very Insecure20%
How secure do you feel your job is at your company?
AnswerPercent
Yes67%
No33%
Do you have a close friend at work?
AnswerPercent
Yes50%
No50%
Would you leave your current job for a 20% raise at a different company?
AnswerPercent
Multiple times a week0%
Once a week0%
Once a month0%
Once a quarter0%
Never100%
How often do you socialize with team members outside of work?
AnswerPercent
Yes50%
No50%
Do you feel burnt out at work?
AnswerPercent
Yes100%
No0%
Are you challenged at work?
AnswerPercent
Yes100%
No0%
Would you turn down a job offer today, for slightly more money?
AnswerPercent
Yes100%
No0%
Are you proud to be a part of your company?

Help Scout's Retention Rank Against Similar Sized Companies on Comparably

TOP
10%

Help Scout ranks in the Top 10% of other companies on Comparably with 11-50 Employees for Retention Score.

  1. InvestCloud
    90 / 100
  2. RapidSOS
    90 / 100
  3. Doximity
    90 / 100
  4. Help Scout
    90 / 100
  5. New Concept New Design
    90 / 100
  6. Kasasa
    90 / 100

Help Scout's Retention Rank Against Other Companies Nearby

TOP
5%

Help Scout ranks in the Top 5% of other companies in Boston for Retention Score.

  1. Ellevation Education
    91 / 100
  2. Reebok
    91 / 100
  3. Drizly
    90 / 100
  4. Help Scout
    90 / 100
  5. Gilbane Building Company
    90 / 100
  6. Columbus
    90 / 100
  7. Stacy's Pita Chip Company
    89 / 100

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